Tuesday Jun 25, 2013

Cream of the Crop

JD Edwards has been working hard to ensure that you shouldn't have to work so hard! Yet there are still JD Edwards customers that may not be up to speed on all the new and or improved tools and utilities we have delivered, all designed to make your life easier.

So today, I want to share what I consider to be the cream of the crop….those items that every customer should know about and leverage to make ERP life just a little bit (or A LOT) easier!

These are my top picks, the cream of a very good crop! Explore and enjoy, and gain some of your time back to do with as you please.

  • www.runjde.com It’s where to go when you need to know! The Resource Kits available on www.runjde.com provide comprehensive Resource Kits (guides) by user type. The guides provide brief descriptions of the wide array of resources that are available to JD Edwards’s eco system and links to each of those resources. 

This link will take you to an index that is designed to provide you with simple and quick navigation to the available EnterpriseOne Information Centers. This index provides links to:

    • EnterpriseOne Application specific Information Centers
    • EnterpriseOne Tools and Technology Information Centers
    • EnterpriseOne Performance Information Center
    • EnterpriseOne 9.1 and 9.0 Information Centers

Information Centers give Oracle the ability to aggregate content for a given focus area and present this content in categories for easy browsing by our customers.

Information Centers offer a variety of focused dynamic content organized around one or more of the following tasks.

    • Overview
    • Use
    • Troubleshooting
    • Patching and Maintenance
    • Install and Configure
    • Upgrade
    • Optimize Performance
    • Security
    • Certify 
  • JD Edwards Newsletters

Be in the know by reading the Global Customer Support Product Newsletters. They are PACKED with news and information covering a wide range of topics and news. It is a must read if you want to know what’s happening in the JD Edwards universe!

Read the latest EntepriseOne newsletter

Read the latest World newsletter

Learn How to receive notification when a new newsletter edition is published

Oracle Learn Library is the place to go for easy access to JD Edwards Application and Tools training.

For a comprehensive view of the training available for a specific product/functional area, explore the Knowledge Paths

For Net Change (new feature) training, explore the TOI sessions (TOI stands for Transfer Of Information).

Tip: Be sure to experiment with the search filters!

  • www.upgradejde.com The site designed to help customers and partners with the process of upgrading JD Edwards. The site is a wealth of information, tools and resources designed to assist in the evaluation, planning and execution steps required when upgrading.  

Of note is the wildly successful upgrade strategy known as “The Art of the Possible” wherein JD Edwards and many of our partners hold free workshops to teach customers how to conduct upgrades in 100 days or less.

Equally important is the fact that on www.upgradejde.com, customers can gain visibility into planned enhancements using the Product and Technology Feature Catalogs. The catalogs are great for creating customer specific reports about the net change between older releases and current or planned releases.

Examples of other key resources on www.upgradejde.com are the product data base changes between releases, extensibility guides, (formerly known as programmer’s guides), whitepapers, ROI calculators and much more!

Sunday Jul 10, 2011

To Be or Not To Be.....Of Course You Should Be!

By Kem Butler - Oracle JD Edwards, Communications Director 

In all my years of experience in business (and they are considerable at this point!) there is one constant and predominate thing I have noticed, regardless of industry, product or service in question. This “thing” is the fact that nearly every prospective customer wants and demands that the vendors provide pre-purchase references. I don’t blame them. Given the magnitude and high risk/reward equation tied to the purchase of ERP and other Enterprise software it’s perfectly logical to companies require references.

What is not logical is that often the very companies that have the most strident reference requirements are the least willing to act as a reference once the time comes. It’s my opinion that customers that have requested and/or demanded references as a prerequisite for purchase have an obligation to reciprocate, assuming the implementation has resulted in business benefits.

But looking beyond any “obligation” factor, acting as a reference has benefits that you may not have considered……

1. Software vendors constantly need to invest in on-going maintenance and development. One key element in our investment decision making process is an evaluation of which products are generating a healthy return on investment. Assuming that the product(s) you use are serving you well, acting as a reference helps to ensure the products continues to be successful in the market and are profitable for the vendor, thus increasing the likelihood of additional vendor enhancement and innovation, and an extended product lifecycle.

2. Oracle has a long standing policy that we do not provide monetary compensation for our customers that act as product references. But the compensation comes in the form of relationships and influence, two elements that are often invaluable in the world of business. And while Oracle values each and every customer and honors the investments that our customer make in licenses and maintenance dollars, there are times when influence and relationships can and do have an impact on which customer requested enhancements make it to the top of the list.

3. Collaborate for mutually beneficial marketing, promoting your business and brand. It’s always good to have your company’s name and your business promoted publically in positive light. Reference customers may work with Oracle to release joint press release(s) and to publish customer snapshots and/or videos highlighting the benefits of their implementation, partner support, products, etc. These materials are widely used by the Oracle and/or partner sales organizations and are available for the public’s viewing www.oracle-DOT-com.  See examples here.

4. Customers that participate in the reference program may be nominated into various award programs, sponsored Oracle and others by which also can also result in positive name and brand exposure for winning companies company.

5. Reference customers are often given preference when product and strategic customer councils are formed. These councils are consist of a limited number of key and strategic customers that have opportunities to interact directly with Oracle’s business and development organizations, providing a great opportunity to share your needs, insights and visions that are driving your business and industry today and in the future.

So take a moment and consider becoming a JD Edwards reference account. After all, it’s only logical. If you would like to explore the customer reference program(s) and opportunities, please email either anna.matthews-AT-oracle.com or Ioana.Roseanu-AT-oracle.com, or fill out this short registration form to have someone form Oracle references contact you. Thanks in advance for your interest!

Friday May 27, 2011

Starving to death while standing in the parking lot of a supermarket with cash in hand…..

Starving to death while standing in the parking lot of a supermarket with cash in hand….a situation that would seem ludicrous to all of us, yet, it seems to be a fitting analogy to happens all too frequently when it comes to ERP system usage and support. Let me explain...[Read More]

Welcome to the JD Edwards Blog. Post are contributed by the JD Edwards strategy and development teams, covering a broad range of topics. The goal of the blog is to create opportunities for information and idea sharing, to engage JD Edwards customers/users, partners, and Oracle employees in conversation, the spirit of improving the experience and effectiveness of all that participate in the community. Both EnterpriseOne & World products are fair game for blog topics. Topics will cover functional, technical, business topics,but it is not the intent of this blog to provide "support" activities and those discussions will be best served via My Oracle Support or Oracle Mix. We invite your comments and feedback, and look forward to lively conversation.


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