Live Help



Due to recent events, it's been tough updating the blog. BTW, <B>many thanks</B> to those who commented on the entry. It means a lot. I've been trying to find out how to increase productivity without much success. One corner case of success has been using live chat. I have an Accessline account to help manage my communications. What a wonderful service. I was having a problem, so I thought I'd hit their web site for the 1-800 number. I was presented with the "Live Help" option. Hmmm. 1-800 or http. Since we're the dot in web 2.0, driving web traffic drives potential Sun revenue. "Click".

I was quadruple-tasking (I seem to only have one core).  Online support, e-mail, researching a customer problem and finishing off a Grande Non-Fat Latte. In a matter of 4 minutes, I had the problem resolved thanks to "Bob", while I was running 3 other tasks. It would have taken me that long just to listen to what menu options have changed (Grrrr). I don't know how you feel about "live chatting" in it's various forms (Live Help, Instant Messaging, IRC, etc), but I simply love it. I'm not religious about it, but when I remember to boot up Gaim, it sure makes my day more productive.

BTW, right now I'm quad-multitasking again. Checking email, IM'ing, hacking away on our application server via NetBeans via Firefox via Secure Global Desktop via my X2100 while working on a Grande Non-Fat Latte. Still can't seem to create  thread #5 ....


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John Clingan

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