Going above and beyond the call
By John Clingan on Oct 25, 2004
Sometimes as employees we have to go above and beyond the call of duty. For example, believe it or not my job description when I hired on required me to be able to lift 75 Lbs (monitors and small servers, basically). I have lifted 100 lbs. Now that is going above and beyond the call of duty :)
We have all gone above-and-beyond the call of duty. What have \*you\* done to go above and beyond the call of duty?
Here is a more recent "relevant" example for me. I lent out a couple of Sun Rays to one of my Starbucks companions (a past-and-hopefully-returning Sun customer). This person is not my "area of responsibility" professionally speaking and "flying below the radar" for Sun. I have built up a good relationship with this person over the past 6 months and there is mutual trust. In digging around for my identity hardware I ran across a couple of Sun Rays in a box from one of our road shows and this individual was wanting to get his hands on some Sun Rays. He has been bidding on Sun Rays on eBay but hasn't hit the target yet. No sense leaving them boxed up when they could get put to good use. The good news is that he has already gotten the Sun Ray Server Software 3.0 up and running on Linux (the next day!). Cool. He even went to Fry's and bought more RAM for his server and a monitor for the 2nd Sun Ray. Cooler (commitment). This morning I was scrounging around the lab again for an Ultra 10 with 512MB RAM so he can try the Solaris SPARC version (a request he made). Cool, got one from the lab stash (not this stash). Hey, one of my proof-of-concepts has 6 desktops running off of a 500Mhz UltraSPARC II (albeit only running 3270 and rdesktop) and could handle more. You can tell our lab has the top-of-the line in equipment: Ultra 10's, Sun Blade 100's and 2 4-year-old Sun Rays (which are the same model we have on our desks - zero desktop upgrades in 4 years).
Why does this individual want to test out Sun Rays and why am I accomodating him? First of all, because he works in different locations and wants to try out WAN access (over the internet) and desktop mobility. Second, there is potentially a much larger "opportunity" lurking behind this for Sun. Sorry, can't give out details :) Third, I get to see a Linux installation of the Sun Ray Server Software and leverage his experience. I just haven't had the cycles to do this :( Win-win-win (customer-me-Sun).