Clouds at Technology Services World 09
By jasoncatsun on Oct 20, 2009
I'll be presenting at TSW 09 -- Here's the abstract...
\* An understanding of the impact of cloud-like infrastructures
\* How we must change our support models
\* How we design better products in a cloud-like world
Why You Need to Attend This Session:
In this economically challenging time, technology services providers must make decisions on how to best invest for the future while maintaining service levels today. Supporting services that are running on the cloud will be different than supporting those of the past. This session will help you balance this investment looking forward.
This session will discuss how dynamic infrastructure, cloud computing, and the increasing use of virtualization and automation impact support, monitoring, operations, and general serviceability of cloud-like infrastructure. As data centers continue to grow larger and become more complicated, what techniques can and should be used to see the important events and issues that impact service levels? Is that server going down "architecturally" significant or should it fail in place? How does this impact organizational issues and operations? What are some of the patterns being used to support large-scale dynamic systems and how can you implement them in your data center or support organization? How do we develop better products and services to help us see the "forest through the trees?"