The experiences that younger workers might take for granted were not part of a senior manager’s formative years, and so there can be significant scope for differences in thinking and approach when it comes to using digital tools now.
In normal times, HR plays a key role in helping an organisation react quickly and make intelligent decisions that help it adapt to change. But during the current situation they might also now be coordinating communication, facilitating remote working, helping keep workers stay productive, and assisting with mental wellbeing needs.
AI-based chatbots or digital assistants stand to change the way we interact with business applications, not just consumer ones. The main benefit is the ability to get immediate responses to queries via natural local language, without having to download apps or get training.