By user13348208 on Nov 09, 2009
All of you did see the problem management process within ITIL Service Management Domain and the new V3 Service Operations book.
But what does that mean to IT-Stability?
Have a look at the Pre-Workshop of the 9. anual German itSMF conference at 30th of Nov. in Neuss or take a sneek peak on the 19th of Nov. 17:30 within the itSMF regional ITIL Forum held at Sun Microsystems GmbH in Langen near Frankfurt.
You will see how system pattern and anti-pattern found in problem analysis will result in refactoring and adjusted designs and architectures for IT Systems and -Infrastructure.
You'll also see what MTBF for IT Services could mean and how volnurability against such pattern or not following them would result in a predictable shorter MTBF.