Metrics for IT Service Management

Did you see this book? Cover

Looks very interesting for all being engaged with setting up a meaningful metric system for IT Service Management implementations. Want to have a look at the TOC of the book?

I just bought it and will post a review after I went through.

But keep in mind, there will never be a metric system out of the box which covers your situation. It'll always be - and need to be - a custom one, set up for your unique situation/environment.

By the way, itSMF Member get a 15% discount :-)

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This is Oracle employee Ingo Wiedermann' personal blog. All opinions expressed herein are solely the author's and do not necessarily reflect those of his employer. If you want to contact him, an email to ingo(dot)wiedermann(at)oracle(dot)com will work

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