Rocky Mountain Bank sues Google after emailing sensitive data to wrong Gmail account
By Simon Thorpe on Sep 29, 2009
The bank mistakenly sent an email containing an attachment which contained confidential information on 1,325 individual and business customers that included their names, addresses, tax identification or Social Security numbers and loan information. Ouch! After realizing the mistake, the bank employee tried to recall the email, but obviously this failed... as anyone who's made this mistake knows that once an email is sent beyond your own email system, it is very hard to control what happens to it after delivery.
So the bank has sued Google to identify the account and assist with protecting the information. This isn't going to be a cheap exercise and the loss in customer confidence for the bank is going to hurt in an age where banks are going out of business.
Obviously securing this document would've saved a whole lot of hassle. Oracle IRM would not only have ensured the content is safe if they sent it to the wrong user, but there are many ways to implement IRM such that the information is not just secured as it is sent via email but also the document is secured from source when the document was created.