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  • November 19, 2018

What is the Value of Robotic Process Automation in the Process Automation Space?

Vika Mlonchina
Product Marketing Manager

This blog originally appeared on LinkedIn; written by Eduardo Chiocconi.

During the last two decades, much of the Process Automation efforts concentrated on using Business Process Management Systems (BPMS) as a means to document and digitize business processes. This technology wave helped the Process Automation space make a significant step forward. BPMS tools armed with Integration capabilities allowed organizations (and their business and IT stakeholders) visualize the processes they wanted to automate. From this initial business process documentation phase, it was possible to create a manageable digital asset to help “orchestrate” all business process steps regardless of its nature (people and systems). Without risking to exaggerate, most of Process Automation (or Business Process Management) practitioners would agree, that one of the hardest implementation areas is integrating with systems of information that the business process needs to transact with. BPMS vendors offered a wide array of application integration capabilities, usually in the form of application adapters, to integrate with these Enterprise and Productivity Applications. As more systems needed to be integrated from the business process, the hardest the implementation phase became. As much as we would like for Applications to enable all transactions via publicly available APIs, this is not the case and limits what integration service capabilities can do to integrate in an automated and headless manner.

Simplification in the integration space helps!

New Enterprise and Productivity Applications have started to really invest early in Application Programming Interfaces (API). REST based Web Services as an implementation mechanism and an API-First approach to offer Application functionality, certainly offered a simpler consumption of Application functionality and by transition it simplified the Process Automation implementation projects “hardest” last mile: integration. Integration vendors can leverage these APIs and offer a direct and easy way to transact against these Applications.

But is this not well enough?

Well… if your business processes create logic around new SaaS Applications you may be lucky. But for many organizations (and specially those that have gone the path of merger and acquisitions) it is not. Whether we like it or not, there are still many systems that are very hard to transact or interact with. This category of Applications include mainframe systems and homegrown to Enterprise Applications. But also, any kind of application that has gone some kind of customization where this functionality is only available through the application user interface (UI).

Robotic Process Automation (RPA): The new kid on the block!

What exactly is Robotic Process Automation? These questions may have many different answers. But to me, RPA offers a new mechanism to integrate and transact against Applications using the same UI that their users use. And via this non intrusive approach, it is possible to interact with the application as if it would be done by an person, but rather than a person doing the clicks and entering data, it is an automated application that we call a robot. Period!

Why do we talk about RPA in the context of Process Automation?

My first observation is that these two technologies are not the same. Secondly, that if you combine them to work together, it is possible to take Process Automation to the next level as RPA offers new ways to integrate with systems of record that could not be integrated before. The simplicity of the way in which it transacts with Applications also offers a first step of automation while a more robust and throughput optimal adapter or API approach is used.

But let's drill down one level down and review two important use cases. From a Process Automation top-down point of view, we can sum it down to these:

  • Use Case #1: Use robots to replace repetitive non-value added human interactions. This use case aims to reduce the unnecessary human touch points. In this scenario, it is possible to streamline the business process, since robots can execute these tasks without errors as they follow the same procedure over and over again. Moreover, robots will use the input data and avoid any “fat finger” issue that comes from humans accidentally mistyping the input data. It is worth putting some caution when using this use case, as robots cannot replace the necessary human decision intelligence and knowhow. In this later scenario, we will be better off to use the human discretion and criteria as it makes the process better. In the end, not all process steps can be fully automated without human touch points!
  • Use Case #2: Use robots to prototype integration, as well as integrate with Applications when there is no other headless integration approach available (for example: API or Adapter). Leveraging RPA as “another” integration mechanism offers new ways to transact against Applications besides the ones known to the market to date.

How do we bring more value combining Orchestration with Robotic Process Automation?

As it was described through this blog, RPA offers “another” way to integrate with systems of record, complementing the existing adapter and API mechanisms offered by Integration platform capabilities. If we agree with the fact, that Integration is one of the hardest Process Automation implementation tasks to nail, then having another tool in our toolset definitive helps!

While RPA may not be a silver bullet, it does make Process Automation better and offer a way to better digitize and automate your business processes.

If you are using RPA in the context of Process Automation efforts, I would like to hear your thoughts.

 

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