In some of the past discussions, we have talked about the Six
Business Process Management best practices to start BPM journey.
They are as follows:
1. Find the right process (Business Impact vs. Frequency of change
2. Identify KPIs and define success
3. Involve business users
4. Put governance in place
5. Get executive sponsorship
6. Achieve quick early wins
These are good pointers for a healthy start,
but what next? How can we make sure that the BPM practice in an organization is
not just limited to automating one odd process? To reap its full potential, it
should become a way of life, enterprise wide program. Companies that have
developed a successful BPM program have gained immense benefits, not only from
improved operational efficiency, better customer satisfaction but also reduced
IT costs and time to solution. Adept organizations are known to deploy new
process applications in a couple of weeks and make changes to deployed
processes in real-time.
Once you have achieved the success with your
first BPM project, start thinking about other opportunities that can benefit
from BPM as well as about “Process of Process Management”. Think about other
process improvement initiatives in your organization, how BPM can align with
those. Are you running on lean, six-sigma methodologies? Do you practice TQM,
have ISO certifications? Consider how BPM can help you achieve better quality
results while you leverage the existing business improvement methodology.
We talk about “process governance from the
start”, as one of the best practices, because it determines if your BPM
initiative will take the shape of enterprise wide business improvement program
or will be soon forgotten as a fad.
BPM is not just system integration or one
time automation of manual process. It is about continuous improvement. Unless
there is a right design and methodology in place, we are essentially creating a
new monolithic application that is as rigid as existing systems. We want
process design that is easy to maintain and flexible to change. If we do not
get that from BPM implementation, its further adoption suffers.
Here are some of the factors that will impact
the BPM adoption rate:
The idea is to expedite
the BPM adoption across organization and to move the organization higher up in
BPM Maturity. If you have not already, take quick self-assessment quiz and see how you compare to your
peers in BPM maturity. You will get a valuable customized report in the end
that you can review with your colleagues and discuss next steps.
The idea is to expedite