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The Integration blog covers the latest in product updates, best practices, customer stories, and more.

  • March 23, 2018

All Nippon Airways Ensures Customer Satisfaction Using Oracle API Platform Cloud

Erin Prewitt
Product Marketing Manager

All Nippon Airways is a long-time Oracle Middleware customer, and they have seen how Oracle Integration and API Management can serve them well into the future. The Japanese airline operates over 260 aircraft for more than 50 million flyers each year. Delivering top notch customer service is core to the company’s DNA. They pride themselves on the high standards that allow them to achieve their incredibly high safety and 88.88% on-time flight statuses, but the industry accolades that they collect ranks up there, as well. Their commitment to excellence extends not only to their customers, but to their partners. As a member of the Star Alliance, ANA is committed to delivering the same level of Japanese quality to the other 27 members of the Star Alliance. 

Providing seamless access to data can present a technical challenge, however. When initially confronted with the task of providing their flight data and other internal operating information to their partners, the company was faced with both technical and time limitations. Partners needed to be able to access highly regulated flight status and booking information, and expected to deliver it in their own form and fashion.  They ultimately realized that information was best exposed through APIs. 

Like many companies entering the Digital Economy, All Nippon Airways decided that  investing in an API strategy was the best decision for them because of the innate scalability that they provide, but also because they expect tools to provide:

•Growth in top line revenue
•Enhanced customer engagement
•Omni-channel availability
•Continuous innovation & automation
•Modernized backend interfaces

 

Read More: Why do teams need API Management? So they can build great products.

Thankfully, in times of high demand and fluctuation, when ANA's customers needed them most, the Oracle API Platform was able to ensure that their system could flex to meet demand. In the most trying circumstances, All Nippon Airways focuses on keeping their passengers - and partners - happy, safe, and up to date.

Learn more - watch the video here.

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