By Bryan Burr-Oracle on Mar 23, 2015
As a sign of the times, I have an iPhone, iPad, a work laptop, and a home laptop all routed through a very nice broadband router – everything connected with wireless networking, of course. While my child’s phone isn’t connected yet, I still have the advantage of an unlimited data plan. This all means that I can work from anywhere and anytime, responding to coworker requests and what not. Healthy or not, it is the reality of more and more people as services and devices become less expensive and more capable.
What I don’t have any more is a land line at my house. I also don’t have much room left in my paper recycling bin or a desire to complete forms manually on paper using a pen! In my personal business dealings I’ve made the decision that if you can’t process my request digitally, then I’ll take my business elsewhere. No, I’m not a millennial nor do I categorize myself into a fixed generation definition, but I am in my (still early) forties and I’ve adopted (or adapted) to 99% digital correspondence. Fortunately my family, including my parents (who are in their late seventies) have adopted a similar tendency towards digitalization.
We are all connected all the time whether sitting at home at the laptop, walking through downtown, or at the office. This level of connectivity results in an expectation that the companies we deal with are as well connected and can service us across all those connections. David Ewell, Oracle Strategy, recently gave a webinar presentation with Xplor, “Hyper Connected Communications Management” that discussed the development of this paradigm and how business can benefit. One tool is the new Documaker Mobile offering that extends the existing Documaker suite of offerings.
Documaker Mobile was released in February 2015 and is a foundational component for content delivery for any digital banking or digital insurance strategy.
Digital Strategy and Oracle Documaker Mobile
Over the course of the last several years, consumers of all types have moved from just being connected to being hyper connected 24/7 across multiple devices. The proliferation of mobile options has crossed all generations from teenagers to octogenarians and the new hyper connected consumer is demanding 24/7 instant easy access to content formatted for any device. Financial services companies, insurance carriers, and healthcare payers are all looking to address the ever increasing demand for delivering this information with rich content access capabilities on any device. Documaker Mobile fulfills this need and much more to help companies that are currently struggling with the delivery of highly regulated content so that is viewable and actionable across all the devices consumers use today.
Documaker Mobile is a new addition to the Documaker family of products. This new and exciting offering also has the added advantage of leveraging and repurposing existing document publishing assets and investments. Over one-thousand existing Documaker customers can now embrace the exploding digital consumer movement with very few changes to regulated content and rules. Documaker Mobile produces dynamic, interactive, and device responsive documents that are targeted to consumers of all types via their mobile devices of choice. This includes the ability to generate device responsive output for the iOS and Android operating systems as well as desktop browsers. The Documaker suite now extends capabilities to address the huge mobile market as the single source of truth for all event-driven communications across all channels from an enterprise.
Documaker Mobile enables output of content that is interactive, easy to navigate, and responsive to the device. It does all this while adhering to open international industry standards from the W3C to define the mobile output presentation. This allows businesses that have traditionally delivered complex documents to their customers using print or through static electronic versions (PDF) to join the customer centricity movement and reach their hyper-connected customers across all channels in ways that will engage and delight their customers.
Oracle Documaker Mobile directly responds to the consumer’s expectations to “Know me, Understand Me and Wow Me”! Learn more by visiting oracle.com/goto/documaker.