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Three Business Challenges. One Solution. Cloud at Customer.

Maywun Wong
Director, Product Marketing

For one company, it’s moving to cashless credit card transactions. For another, it’s detecting fraud on identity documents. For a third, it’s providing exceptional lifestyles to customers. All three businesses turned to Oracle Cloud at Customer to overcome the obstacles holding them back from realizing their business goals. Rakuten Card, BrScan Tecnologia, and Kingold Group all saw Cloud at Customer as the way to remove the barriers to cloud and unleash the opportunities.

Going Cashless Puts New Demands on Rakuten Card’s Business Agility

As a financial technology company and one of the biggest credit card service providers in Japan, Rakuten Card sets its sights on continually improving the customer experience with more and better online services. At the same time, it needed to respond to the Japanese government’s initiative to promote cashless transactions. This migration to a cashless environment was fueling an annual growth rate of 20%, mostly from a sharp increase in credit card transactions.

From an infrastructure standpoint, Rakuten needed to move off outdated systems and find a solution that could manage peak workloads like month-end credit card payment transactions and deliver a faster, better, more reliable customer experience.

With Cloud at Customer, Rakuten was able to meet all these objectives and process credit card transactions 40% faster. Because of the identical architecture between on-premises and cloud infrastructure, the company gained the flexibility to move data and workloads between on-premises and the cloud without requiring fixed configurations to process peak workloads.

An added challenge was the need to migrate fast. With Cloud at Customer, Rakuten was able to move data from its legacy system to Cloud at Customer in one day and the entire system within its strict three-day window. Cloud at Customer also gave Rakuten the ability to meet tight government data security regulations by putting the Oracle Cloud inside its data center.

And speaking of fast…

With 300% YoY Growth, BrScan Needs a Scalable Solution

BrScan Tecnologia is in the business of risk management. One of the Brazil-based technology company’s services is helping the major Brazilian telecommunications companies and banks detect fraud on identity documents with its BrSafe solution. And demand has been growing at a tremendous rate—in fact, 300% year-over-year. That demand, not only from more transactions but also from more users, was placing a lot of pressure on the company’s existing infrastructure.

It was obvious that BrScan needed a more robust, scalable, flexible, and secure solution. Also important was the need to keep the data in Brazil. The answer for the growing business was a hybrid cloud environment that incorporated Cloud at Customer where the data was not only inside the country but inside BrScan’s data center.

BrScan was so pleased with the solution, it is already considering moving to Oracle Exadata Cloud at Customer to boost performance even more and using Oracle features like analytics and chatbots in the future.

Image result for logo brscan

The path to the cloud takes many forms, depending on the needs of the enterprise. For BrScan, the need for flexibility led to a hybrid environment. For Kingold Group, moving all its core applications off legacy infrastructure and into the cloud was a non-negotiable goal.

For Kingold, Nothing Less than Exceptional Is Acceptable

The Kingold Group mission statement says the real estate, property development, and financial services company provides “exceptional lifestyles to people who lead exceptional lives.” It should be no surprise, then, that the Guangzhou, China-based organization puts data sovereignty and customer data security at the top of its priority list.

Like most companies, Kingold Group had concerns about making sure customer data was safe in the cloud. Cloud at Customer provided the confidence that the data was secure inside the Kingold data center. CIO Steven Chang gave his CEO and management team an analogy: Imagine you put all your money into a particular bank; that bank sees you as a valued customer and puts an ATM in your house, managed by them. That’s the strategy behind Cloud at Customer.

With the security issue addressed, one of the goals of the company was to move from a legacy architecture to a cloud architecture. With Oracle, it was able to lift and shift all its core business systems into Cloud at Customer. Now Oracle takes care of the day-to-day systems management, freeing Chang and his team to focus on delivering that exceptional lifestyle to its customers.

Only Oracle Offers Cloud at Customer

All three customer success stories demonstrate why Cloud at Customer is attractive to enterprises that have legitimate concerns about hosting business-critical data and processes in the cloud. Cloud at Customer gives these enterprises the best of both worlds: the benefits of the cloud and the control of on-premises. Because Customer at Cloud is built on the same platform as the Oracle public cloud, enterprises have the flexibility to deploy applications wherever it makes the most sense without making any compromises on performance.

With Cloud at Customer, businesses can take advantage of the agility and subscription-based pricing of Oracle Cloud while meeting data-residency requirements. And all day-to-day systems management is provided by Oracle, freeing IT staff to focus on business innovation and other business-critical goals. Plus, they benefit from the ongoing innovation built into every Oracle solution.

See how Oracle's Cloud at Customer offerings can help your business.  

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