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@OracleIMC Partner Resources & Training: Discover your Modernization options + Reach new potential through Innovation

Partner Webcast - Oracle Support for OPN partners

Thanos Terentes Printzios
EMEA A&C Technology Adoption Manager

My.Oracle.SupportOracle Partners are always in the frontline
with Customers and in many cases manage situations with Oracle Support. Either
you were asked
to help or you have been contracted to manage on
customers’ behalf, you will be
most effective when:

  • Following  the Oracle Support best practices in Service
    Request Management.
  • Knowing
    how to request Management Attention to a Service Request.
  • Using
    the Oracle Communities and checking for Certifications
  • Searching
    for existing resolutions in the Knowledge Base,
  • Proactively
    maintaining, reviewing and downloading relevant patches and updates.
  • Utilizing
    all proactive tools available in My Oracle Support

Oracle
Partners Support Accreditation
delivers a targeted learning experience to
increase your expertise with support portal core functions and product-based
support tools. Are you ready to build your personalized toolkit of resources
for your role? This accreditation is designed for active users of My Oracle Support. Each accreditation
builds on your established knowledge with best practices, use cases, and expert
tips from the product teams to get you ready for your exam.

This program is available at no additional
costs and we strongly advise all OPN partners to have your administrat
ors, DBAs and
engineers accredited to work with Oracle Support.

Join us on this webcast, as we make sure you
are the natural default choice of your customers, you know what to do to get
best and quickest resolutions to problems and prove your competence to work
with Oracle Support using  the
accreditation certificates on the CVs of your staff. Over
26,000 users
have already completed an accreditation learning path and exam to build a
personalized support toolkit for their role.

Agenda:

  • Value of Oracle Premier Support
  • Proactive Support Tools
  • Proactive Adoption status at Strategic Accounts (MEA
    sample)
  • Requesting Support Management Attention to a Service
    Request.
  • Support Accreditation
  • Take Aways
  • Summary -  Q&A


Presenter:

  • Rob Thonen, Sr. Director, Partner Success
    Management

Delivery Format

This FREE online LIVE eSeminar will be
delivered over the Web. Registrations received less than 24 hours prior to
start time may not receive confirmation to attend.


Date: Thursday,
Mar 30th , 10 am CET (9am GMT/11am EET)

For any questions please contact us at partner.imc@beehiveonline.oracle.com

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