Partner Webcast – Oracle RightNow: Industry Leading Web, Social and Contact Center Cloud Solution - 23 Jan 2013

Why Deliver Your Customer Service Through the Cloud? Find out More...

Powering Great Customer Experiences & Achieving Greater Insights from Customer Engagements,

To thrive in today's customer empowered environment, brands need to deliver the best customer experiences when, where and how customers want it. Oracle RightNow CX Cloud Service combines Web, Social and Contact Center experiences for a unified, cross-channel service solution in the Cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, and reduce costs and effort.  RightNow's service enterprise platform provides transparent reliability, unmatched security, and total Cloud freedom for mission critical customer experience delivery.

  • RightNow Web Experience - provides a rich online customer experience solution so consumers can research, purchase, or resolve issues from any device. Set a standard for best-in-class service by allowing your customers to interact on their own terms while you increase conversions and lower service costs.
  • RightNow Social Experience - enables brands to manage social interactions as a fully integrated part of the customer experience. Oracle RightNow Social Experience is designed to extend the customer experience to the places where consumers are learning, sharing, and buying across the social web.
  • RightNow Contact Center Experience - delivers end-to-end management of the customer journey through unified records, interfaces, and knowledge. Even your junior agents are able to deliver exceptional experiences consistently across every channel for operational efficiency and service excellence.

Oracle Partners can accelerate and capture new business through the CRM transition to Customer Experience in the Cloud. The global CRM market will surpass $18.2 B in 2012. Cloud services, which represent one third of the market overall, are accelerating at a rate of over 40%. Take advantage of the brand, power and reach of Oracle to capture this market opportunity with Oracle RightNow CX Cloud Service.

Find out how Oracle RightNow CX Cloud Service can enable Systems Integrators (SIs), Consultancies, Resellers, ISVs, Managed Service Providers (MSPs), Business Process Outsourcers (BPOs), Agencies and all Oracle business partners grow your business.

Agenda

  • Why Customer Experience and Oracle RightNow?
  • Oracle RightNow CX Cloud Service Overview
  • Case Studies/references
  • Oracle RightNow CX Cloud Service Partner Opportunities
  • Product Demonstration
  • Oracle RightNow CX Cloud Service Partner Specialization

Delivery Format
This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24 hours prior to start time may not receive confirmation to attend.

Date: 10 Jan 2013 - 10.00 CET - Duration: 1 hour

For any questions please contact us at partner.imc-AT-beehiveonline.oracle-DOT-com.

Visit our ISV Migration Center blog Or Follow us @oracleimc to learn more on Oracle Technologies, upcoming partner webcasts and events. Existing content available YouTube - SlideShare - Oracle Mix.
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