Integration of Oracle Digital Assistant with Microsoft Teams gives Microsoft 365 customers access to Oracle Cloud Applications through conversational AI.
Building on Oracle and Microsoft’s cloud interoperability partnership, Oracle today announced the availability of an integration between Oracle Digital Assistant and Microsoft Teams. Enterprise customers can now access Oracle Cloud Applications through an AI-powered voice experience in Teams.
Once Oracle Digital Assistant is enabled from the Teams App Store, users can query Oracle Cloud Applications, such as CX and HCM, through a bot conversation. Skills from Oracle Digital Assistant are auto provisioned and auto configured, tapping into the richness of the Teams experience. “Together, Oracle Digital Assistant and Teams enable our customers to transform existing workflows and save time,” said Bhrighu Sareen, general manager, Microsoft Teams Platform. “This integration reduces context change for people since it eliminates the need to switch between applications, enabling them to complete tasks like viewing a sales pipeline in Oracle CX without leaving Teams.”
Today, the integration of Oracle Digital Assistant and Teams provides customers with a frictionless work environment to boost productivity and faster decision making. In the future, out-of-the-box skills or chatbots for Oracle ERP Cloud, Oracle HCM Cloud and Oracle CX Cloud are planned to be available in Teams via the Oracle Digital Assistant. These pre-built features can enable employee self-service for scenarios spanning sales, project management, expenses, productivity, time and absence management, compensation and benefits, and recruiting.
For more information on Oracle Digital Assistant for Teams, please sign up for private preview HERE.