Attention to the mobile experience is no longer up for debate.
In fact, it’s been a pivotal focus across industries for many years now. With guest expectations leading the charge, hotel companies everywhere are making the leap to invest in best-in-class, innovative mobile technology.
The goal? Implement guest-centric technology to curate a more positive and attentive guest experience from start to finish. This translates to greater demand for quality and consistent service across every touchpoint, from pre-arrival to after each guest leaves the property.
The best way to ensure guests have an incredible experience at your hotel is to make their experience easily accessible at any time and place. With the mobile device representing the most important travel accessory for modern travelers, the mobile guest journey is the natural next step for your guests. Zaplox integration with Oracle Hospitality OPERA Property Management takes hotels using OPERA one step closer to offering a mobile guest journey with mobile check-in, mobile keys, and mobile checkout.
With a mobile guest journey app for your hotel, guests are empowered to use their smartphones for a variety of purposes: as a room key, for check-in and check-out, to take advantage of offers, manage their folio, communicate with hotel staff and book their next stay. Zaplox offers an all-in-one, easy-to-use and convenient app that is entirely branded and customized to your property. The utilization of a mobile guest journey app also helps drive revenue, optimize staff efficiency, eliminate delays and, ultimately, keep satisfied guests coming back.
Zaplox integration to Oracle OPERA gives hotels the possibility to offer a guest journey via app or a kiosk in the hotel. The solution can deliver a pre-arrival experience, on-property targeted communications, offers and a post-stay experience all in one package. By using the reservation and guest data in OPERA, Zaplox solutions allow guests to check-in and retrieve a mobile key on their smartphone. Zaplox integration to OPERA, lock systems and payment solutions deliver hassle-free and convenient check-in, allowing guests to focus on other (more important) aspects of their stay. With a native app that has check-in and keyless entry features built-in, guests can bypass front-desk lines and immediately experience the hotel property and their room, entirely on their terms.
By using a hotel guest journey app, hotels can also curate more personalized relationships with guests before they even arrive at the property. The Zaplox mobile guest app becomes the optimal channel to establish pre-stay communication with customized messages, push notifications and chat. With guest experience and personalization being the key differentiators in earning modern guest loyalty, hoteliers have an increased responsibility to map out their guests’ journeys to curate an effective, guest experience model.
The Zaplox mobile guest journey, integrated with Oracle OPERA, opens the door for hoteliers to deliver a personalized and efficient guest experience that keeps guests happy.
The Zaplox hospitality platform delivers the conveniences of a mobile guest journey with mobile check-in/checkout, mobile key services and direct guest communication. The mobile guest journey platform includes a software development kit that enables hotels to add Zaplox functionality to their existing hotel app, and the Zaplox mobile app is a cost-efficient way for hotels to launch their own custom-branded app. In addition, Zaplox offers a kiosk solution for self-service that helps deliver a frictionless guest journey. The Zaplox solutions streamline the front desk operation while improving guest satisfaction. Zaplox was founded in 2011 and operates globally. Zaplox is listed on NASDAQ First North Growth Market. For more information, visit .
About the Author
Mr. Magnus Friberg has served as Chief Executive Officer of Zaplox AB since 2013 and he is also Director of the Company. He previously served at Securitas, responsible for Business Development & Marketing in Europe. He previously also established the company S Reg with SmartSafety concept.