When choosing a new point-of-sale solution for a hotel, the vast array of business needs and solutions can be mind-boggling.
With many established suppliers and start-ups offering solutions – some targeted more for non-hotel operations such as conventional restaurants – navigating your way through the plethora of options can be an unenviable task. But if the correct solution is selected, it can reap huge rewards.
Back in 2018, Scandic Hotels began the search for a new point of sale to replace legacy solutions, which had served their purpose well but needed replacing to keep up with technology changes and industry trends. The Scandic team thoroughly researched the market to find a solution that would fit their business needs today but also was built to tackle whatever the future had in store. It was also critical that the chosen POS solution seamlessly integrate with Scandic’s Property Management Solution to maintain customer service. Scandic uses cloud-based Oracle Hospitality OPERA Property Management Solution across its estate.
Scandic had, over many years, built a successful food and beverage operation across its estate while technology changed at an incredible pace and consumer demands evolved. It was critical that Scandic make the correct decision to place its Food & Beverage operation in a strong position for years to come.
By selecting Simphony as the POS system for the 280 property estate, Scandic chose a solution that met its high demands – cloud based, feature rich and built for tomorrow. It was crucial that the solution be cloud based, because it allows fast deployment and the ability to add new properties swiftly – without the need for onsite servers and reducing IT costs. With an already successful Food & Beverage operation, any new solution had to meet existing business demands yet be adaptable to accommodate changes, whether driven by Scandic operations or customer interactions. With an array of mobile apps and APIs, Simphony is built to enable growth and connectivity for the future.
With its integration with OPERA Property Management, Scandic also reaps the benefits of “better together” through which more information is transferred between the POS and PMS than any other solution on the market. This ensures real-time charges to guest bills, customer look-up, including viewing packages attached to the reservation and allowances, preference exchanges, and the ability for reception to view signed F&B checks from within a guest bill, which helps to address any billing queries instantly. This integration ensures that Scandic guests have a seamless experience, whether they’re checking-in or ordering food and drinks and charging back to their room.
Working in partnership with Oracle Hospitality, Scandic is now ready to seize opportunities, regardless of the changes in technology and consumer behavior the future most certainly will bring.