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Remote PMS Implementation: An Alternative Route to Setting Up OPERA

Aaron Stallings
Senior Director of Hotel Consulting, North America

For hoteliers still opening properties and embarking on their cloud journey – or upgrading from on-premise solutions – there is good news: OPERA Property Management implementations can be executed 100 percent remotely from Oracle Hospitality.

In fact, Oracle Hospitality Consulting has long provided remote services for premise and hosted customers around the globe, including: pre- and post-installation processes, OPERA configuration, OPERA training, and cutover and go-live support processes. Currently, we’re executing remote implementations at various locations, from Ft. Lauderdale, Florida, to Reykjavik, Iceland, to Kona, Hawaii, to Singapore. And an array of properties, including independent hotels, and managed and owned properties are capitalizing on the opportunity.

Just as if it were being done in person, remote implementations are orchestrated by an Oracle project manager and follow the same project setup to ensure success. These steps include: identifying key property players, reviewing project schedule, timeline and expectations, and determining Oracle Hospitality Consulting needs such as configuration, training and support. Advanced planning of vendors for vital interfaces – keys, phone, credit cards, etc. – is an integral part of the process as well.

The implementation covers training , including front office and reservation duties – everything from new reservations to arrivals and departures. In addition, consultants teach billing, cashiering and end of day. Among the other offerings: housekeeping, accounts receivables, and group blocks.

Properties can use OPERA E-Learning to train their employees. The online classes provide comprehensive, self-paced tutorials to help staff gain competency in OPERA to deliver exceptional guest experiences. These courses are perfectly aligned with in-person training offered by Oracle consultants.

Implementing remotely does involve a few straightforward prerequisites. For example, the ideal setup calls for the property to provide its users with workstations pre-loaded with OPERA. Note the following conditions:

  • OPERA Cloud Property Management: Can be launched without loading additional software resources. Personal devices can be used if approved by the property.
  • OPERA 5 PMS: Requires additional software resources to be loaded prior to training. If the property is hosted then personal devices can be used if approved by the property.

If the property is using a premise-based server, then it is responsible for providing remote access to its network to access the application.

For the convenience of hoteliers, remote training can either be held at an on-site facility or via video conference to accommodate employees in multiple off-site locations.

During these unprecedented times, we are committed to help hoteliers keep moving forward. With remote implementation, there is another way.

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