Outrigger is a 68-year-old, third-generation, family-owned business that offers iconic beachfront resorts. With locations ranging from The Maldives and Fiji to Hawaii and Mauritius, it is important for the Outrigger brand to maintain not only the original family feel at its premier properties, but the personalization that guests desire.
In a recent Oracle interview, Outrigger’s Alan White, Senior Vice President and CIO, discusses partnering with Oracle Hospitality for the long term with the aim of driving growth and maximizing opportunities in key tourism destinations across the Pacific, Australia and Asia.
Previous to Oracle, White found cross-property collaboration difficult due to the variety of IT systems used across Outrigger resorts. “[We] now have the exact same Oracle System in all of [our] hotels all over the world. A manager from one hotel is perfectly comfortable covering for a manager from another hotel because it’s the exact same system.”
White also noted the enhancement to staff training with Oracle: “A great benefit of the Oracle platform is the reduction in training time. We went from days to hours in training time with Oracle.”
Aside from the improvements in staff efficiency gained through using identical systems and low-maintenance training, Oracle has enabled Outrigger to learn more about its guests. Using the Oracle MIRCOS OPERA Property Management System has enabled the business to gain “instant access to information.”
Said White: “We are finding that [our] information consolidates very, very quickly. Knowledge of who [our] guest is and when [they] arrive is extremely valuable.”
In the highly-competitive hospitality industry, it is vital to place a premium on service and provide guests as well as staff the best experience possible. Oracle Hospitality helps to personalize hotel experiences, and provide simple training methods and cross-property system support. With such capabilities, Oracle can expertly aid hoteliers – often hindered by high staff turnover – to spur growth, increase profitability and improve operational control.
View the full video here, and learn more about the Oracle solutions that Outrigger leverages to enhance the guest experience. For additional information about Oracle Hospitality’s hotel solutions, visit oracle.com/hospitality.