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OPERA Cloud nets COVID-19 business for Solaria Nishitetsu Hotel

Goh Khoon Hock
Rooms Manager, Solaria Nishitetsu Hotel Bangkok

When we were preparing to open the Solaria Nishitetsu Hotel Bangkok earlier this year, we knew we wanted cloud-based PMS technology for the obvious reasons: We didn’t want the cost and issues of maintaining servers on property. We wanted to be able to take advantage of automation. And we wanted a system that would allow us to innovate.

We selected OPERA Cloud for all those reasons, and because partnering with Oracle Hospitality – an industry-leading brand – gave us peace of mind. What we didn’t expect, however, was for OPERA Cloud to almost single-handedly keep our business open during the COVID-19 pandemic.

But that’s exactly what OPERA Cloud has done.

Let me explain. The Solaria Nishitetsu Hotel – a 263-room property with a rooftop swimming pool in the city center of Bangkok – caters primarily to Japanese business travelers, who want exceptional service and the comforts of home when they’re abroad. With increasing Japanese business interest in Bangkok, the Solaria Nishitetsu fills a growing and specific need. But the timing of our property’s debut couldn’t have been worse, because it coincided with the COVID-19 outbreak.

Furthermore, the Thailand government mandated strict health and safety operational guidelines for hoteliers to follow. Without demonstrating an ability to meet them, Thai hotels were prohibited from opening their doors. The Solaria Nishitetsu is among a select group of properties to have received government approval, and it is operating exclusively by hosting guests abiding by quarantine protocols. Our debut wouldn’t have been possible if it weren’t for the guest-service capabilities OPERA Cloud provided us.

For example, we’re picking up guests at the airport, and we’re conducting check-ins remotely with the use of tablets. This process helps us maintain social distancing and avoid crowding in our lobby, and we can even make changes to guests’ bookings before their arrival. Mobility is a core capability of OPERA Cloud, and we’re leveraging it by accessing the PMS from anywhere.

OPERA Cloud will continue to allow us not only to improve guest and staff safety but enhance the overall guest experience by offering greater convenience and faster, better service. We’re exploring several things, such as contactless check-in solutions and mobile keys, to achieve these objectives.

Adding such innovations requires ease of integration and, more importantly, access to a large and diverse pool of solution providers. Oracle Hospitality has many connections with integration partners, which was another major reason why we selected them as our technology provider. It’s invaluable to have vendor options. It ensures we can always find developers of the latest innovations. And having choice is essential, because you may discover that one partner works better for your business than another.

At Solaria Nishitetsu, we also pride ourselves in operating with the utmost efficiency; our business model focuses on outsourcing nearly everything to appropriate experts and maintaining minimal staff of our own. That places a priority on gathering data in a way that’s understandable and customizable for our unique business needs. The OPERA Cloud dashboard is configurable, which means I can see the information that’s important to me, and my staff can choose to see what’s valuable to them.

The key takeaway about Oracle Hospitality and its technology?

We’ve been able to fulfill our brand promise to our guests, because Oracle Hospitality fulfilled theirs to us.

Oracle Hospitality brings over 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our cloud-based, mobile-enabled solutions for property management, point-of-sale, distribution, and reporting and analytics lower IT costs and maximize business agility. Oracle Hospitality’s OPERA is recognized globally as the leading property management platform and offers open APIs to serve as a platform for industry innovation. Learn more at www.oracle.com/Hospitality. Get specific product information as quick as clicking right here.

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