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OPERA and Simphony Cloud: 5 Steps to Maximize Cloud Success

Susannah Grieve
Marketing Administrator

Oracle is the market leader for scalable and secure cloud solutions. But what’s the best way for OPERA and Simphony Cloud Point of Sale customers to tap our expertise to achieve maximum cloud success and innovation?

Oracle’s Susannah Grieve sat down and interviewed Paul Dickson, vice president solutions enablement for Oracle Hospitality, to seek his insights on helping customers meet their objectives.   

With a decade-long tenure at Oracle, Paul is an expert in customer migration, transition of cloud services and driving customer success management. He recently shared his expertise at Oracle Industry Connect  – our cross-industry innovation summit held in New York City – and is committed to helping customers grow their business and guide their journey to the cloud. The following are his recommendations:

5 Steps to Cloud Success:

  1. Embrace the cloud-service model

You are making the paradigm shift to the cloud model and how you choose to engage with technology. It is important for you to recognize the changing relationship with your business solutions provider, as standardization and simplification will ensure value in your business. Unnecessary complexity doesn’t add value; it adds cost. The cloud-service model, if embraced, will bring your business value and innovation.

  1. Adopt best practices

Applications provisioned in our cloud services have evolved over decades – by working directly with tier-1 customers in both the hospitality and food and beverage industries, learned best practices are embedded in these solutions with multiple iterations. They’re engineered to specifically address industry needs and optimize the customer experience. Leverage the best practises in OPERA Cloud and Simphony Cloud to ensure customer experience is optimized.

  1. Evaluate business processes

Moving from on-premise solution to cloud-service solution is a transformational Making this journey, you are engaging in a change management process. Therefore, it is important to realign your business structure to leverage the organizational change impact and embrace your new business processes.

  1. Plan ahead

There can sometimes be an assumption that making the transition to cloud is an event rather than a journey. Those customers who realize the most success of leveraging their cloud investment are those who stay connected with their service provider. Collaborate with your provider and have a plan that supports functional enhancements and performance advantages. Oracle invests annually in product and performance enhancements – continue to be engaged with Oracle, and you will continuously benefit from those investments.

  1. Leverage experts

You are not alone in this journey. With Oracle, you can capitalize on its huge infrastructure, including a broader integrated ecosystem. Take advantage of Oracle enterprise architects and Cloud implementation specialists, who can help you understand the benefits and bring value to your organization. Our skilled and experienced consultants help customers on a daily, weekly, monthly basis and are ready to help you.

The Future for Cloud Customers

Oracle Hospitality and Oracle Food and Beverage are committed to cloud services, making the technology a foremost priority to accelerate innovation for our customers. With a focus on scalability and security, we are dedicated to continuously improving customer service and support.

If you would like to learn more about Oracle Hospitality and Oracle Food and Beverage cloud solutions, email oraclehosp_ww@oracle.com.

 

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