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  • Hotel |
    February 4, 2019

New Oracle Food and Beverage Innovations Empower Hotel Restaurants to Further Improve the Guest Experience

Guest Author

New capabilities in Simphony Cloud Point of Sale deliver more efficient kitchen operations, enhanced mobile POS options and additional APIs for partners

Redwood Shores, Calif. – February 4, 2019 — Oracle Food and Beverage has released a new version of Simphony, its premier cloud point-of-sale (POS) and back-office restaurant management solution, empowering hotel restaurant operators to further expedite and personalize guest services and improve kitchen operations, while arming its partner ecosystem with APIs to deliver more innovative solutions to customers.

“As hotels place a greater emphasis on F&B operations, hotel F&B managers need to prepare for major shifts that are occurring the restaurant industry.  F&B orders are now being generated from a multitude of channels including POS clients, self-service kiosks, room service, mobile applications and the web. The channel growth, coupled with higher guest demands and rising labor costs, has hotel F&B managers looking for solutions to streamline operations and help them deliver the best possible customer experience ever,” said Laura Calin, vice president of strategy, Oracle Hospitality. “We are committed to delivering the best industry platform for hotel F&B managers to maximize innovation and improve their guest experience and our latest software update arms them with new functionality to accomplish this. It is also giving our partner ecosystem the APIs they need to build out new and innovative capabilities.” 

Oracle Simphony Cloud Point of Sale new functionality

Personalizing and Expediting the Guest Experience with Expanded Mobile Point of Sale Capabilities

  • Deliver faster and more accurate service by sending individual items immediately to the kitchen without interrupting the order-taking process.
  • Speed the guest checkout process with nearest terminal printing of guest checks and vouchers
  • Improve tableside and room service experiences by providing staff with a single user interface that works across all devices from fixed terminals to mobile tablets
  • Enhance guest experiences by arming staff with daily specials, upcoming events and training materials displayed directly onto their mobile POS devices each day

Improving Kitchen Operations with Over Twelve New Kitchen Display Features

  • Manage and prioritize orders coming from multiple channels including mobile apps such GrubHub and Doordash and well as POS devices, self-service kiosks, and mobile apps
  • Streamline food delivery by balancing incoming orders across high and low volume prep and packaging stations
  • Determine whether to send orders to the kitchen course-by-course or all at once, based on order type to accommodate fine dining or delivery orders
  • View and prioritize all orders in progress at peak dining times with the ability to see and configure up to nine panels of orders at once

Arming Partners with APIs to Help Hotels Increase F&B Revenue

  • Simphony offers integration improvements that enable operators to take advantage of our APIs and partner community to differentiate their guest services
  • Seamlessly publish menu items to the POS from a menu management systemSubmit orders straight to the kitchen via mobile applications
  • Display an order’s production status in a mobile application or on a confirmation board

To learn more about Oracle Simphony Cloud Point of Sale, visit oracle.com/hospitality

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