To further staff and guest safety, for example, now might be the time to enable staff to access hotel cloud software from their personal mobile devices, using secure logins. That could enable an attendant to use his Android phone to bill items a guest used from the minibar or to update room status, or allow a concierge to use her iPad to help arriving guests.
Here are a few examples illustrating the benefits mobility can deliver today:
Ensuring rooms are in top condition before reopening
During a temporary closure, housekeeping staff can examine every room and look for hidden maintenance issues, broken furniture, and curtains and carpets in need of replacement. Housekeepers can use mobile devices to take pictures of a maintenance issue, select one of the prepopulated maintenance reasons from a mobile app, and provide a brief description of the problem. Such clear, thorough documentation will help the maintenance team order needed parts and resolve issues faster.
Supporting social distancing and enhancing guest experience
There’s not a single hotelier who isn’t looking forward to welcoming back valued guests. Wouldn’t it be great if you could eliminate long lines and expedite their check-in when they arrive? By providing tablets to staff and untethering them from the front desk, hotels can enable multiple check in points to eliminate queuing. Such a practice not only elevates the guest experience but lowers health risks by allowing for proper social distancing and limiting the amount of people waiting in the common hotel areas.
Streamlining In-Room Dining
The stay-at-home orders throughout much of the world got consumers comfortable with online/app-based ordering and delivery. Could that same model work for your hotel, allowing guests to bypass traditional phone calls down to the kitchen in favor of easier app-based ordering? This would allow contactless payment and tips, eliminating the need for them to physically sign for the order. Servers could simply text the guest from their personal mobile device once the order was delivered outside their hotel room door.
The efficiency and convenience of mobility make devices like smartphones indispensable for guests and staff alike. And its continuing evolution means mobility will be the key to tomorrow’s innovations – ensuring your ability to be ready for whatever comes next.