Are you looking for a new PMS solution?
Read this blog to discover some of the key factors that should be considered to make the best choice for your business. The second of a four-part series (did you miss part 1?), this blog highlights “must-know” information from the 2019 Smart Decision Guide to Property Management Systems, the industry’s definitive manual on the subject. This installment focuses on mobile access and channel management capabilities of next-generation PMS.
Mobile Access Capabilities
Mobility can no longer be an afterthought when it comes to hospitality technology. A mobile-first design is imperative for hotels that must be able to adapt to the ever-quickening pace of market change. Among its many benefits: Providing staff members with real-time access to information via mobile devices can reduce guest wait times at the front desk during check-in, which is a critical factor in overall guest satisfaction. Mobility also can mitigate other inconveniences that could adversely affect the guest experience, including potential housekeeping and maintenance delays. Mobile capabilities enable hoteliers to be more efficient in nearly every aspect of their business. Being able to manage virtually all hotel operations from any place, at any time, via mobile devices is a true game changer – untethering employees from their desks to assist guests wherever they may be. Mobility can prioritize housekeeping assignments or track staff productivity on the go, meaning managers can make informed strategic decisions from any location. Guest-facing mobile apps and devices also need to interface with the PMS to provide service connectivity and up-to-date information access.
Channel Management Capabilities
Room rates, capacity and customers are always changing, which is why rates and inventory information need to propagate accurately across all channels and touchpoints, including online travel agencies. Otherwise, prices that are presented to travelers on some channels may be lower than desired – or rooms presented on some channels as available may, in reality, be unavailable, causing overbooking. Meanwhile, inputting room rate and availability changes manually can result in errors that potentially damage the brand’s reputation and even lead to revenue loss. All these factors underscore the importance of having autonomous channel management capabilities, which reduces the risk of human error and improves overall efficiency.
Gain more insights about PMS buying considerations by downloading your copy of the 2019 Smart Decision Guide here.
Learn more about Oracle Hospitality hotel property management solutions and how they can help your business.