Casa de Campo, one of the most exclusive resort destinations in the Caribbean, is a 7,000-acre hotel, resort and residential community in La Romana on the southeastern coast of the Dominican Republic. Offering an expansive marina, tennis courts, polo facilities and three championship golf courses, Casa de Campo is one of the most sought-after Dominican Republic resorts.
Not surprisingly, the number one priority for leadership and staff at Casa de Campo is to provide superior guest experiences to all who visit. Oracle Hospitality is helping the resort accomplish this goal, and in fact, Oracle technology is addressing the resort’s guest experience on the hotel side of operations as well as on the food and beverage side.
In Oracle’s recent interview with Casa de Campo’s Lucie Chmelikov, Director of Revenue Management and Distribution, and Franklin Carpio, Director of Information, the duo detailed why they initially selected Oracle, and why they have partnered with Oracle for the long-term.
Chmelikov listed various benefits of the Oracle system, starting with her observation, “We used to spend 80% of our time compiling data and 20% analyzing.” With the Oracle platform, however, “We’ve flipped that around.” Oracle technology delivers critical information in real-time, so that resort associates can quickly make decisions about accounts, clients, and inventory – as well as get to know their guests personally.
Beyond the guest experience, Oracle has enabled Casa de Campo to trim business costs, increase operational efficiency, and illuminate important analytics. Carpio commented, “Reporting and Analytics is a versatile and very easy to use tool. We can review sales at each consumer center, know which products are being sold, which employee is selling the product, and which consumer center is selling more.”
The bottom line for Casa de Campo? Oracle Hospitality helps to elevate and personalize the guest experience – an essential differentiator in the hospitality business today – while simultaneously streamlining operations and increasing revenues.
View the full video here, and learn more about the Oracle Products that Casa de Campo leverages at the following locations: