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Hotel Management

2019 Smart Decision Guide to Hotel Property Management Systems Part 4: Buying Considerations

Are you looking for a PMS solution? Read this blog to discover some of the key factors that should be considered to make the best choice for your business. The last of a four-part series, this blog highlights “must-know” information from the 2019 Smart Decision Guide to Property Management Systems, the industry’s definitive manual on the subject. The final installment focuses on customization capabilities, setup, support, training and maintenance. (If you missed any of the earlier blogs in this series and would like to read them now, visit the links below.) Customization Capabilities Every property is unique. That’s why employing  “one-size-fits-all” technology solutions rarely leads to success. It’s imperative for hoteliers to select a PMS that enables at least some customization to address specific needs, ultimately leading to greater efficiency and better guest experiences. Whether they’re simple modifications – for  example, altering screen layouts – or complex ones, PMS customizations need to focus on empowering hotel staff to perform at their best. It’s important to identify customizations that can accommodate employees’ different skills, languages and level of technological understanding and make their jobs easier. Setup, Support, Training and Maintenance Hoteliers should expect the same high standards of service excellence from a solution provider that a guest would expect from the hotel itself. That means knowing you can count on the provider for help with everything from implementation – including data migration and customization – to day-to-day management as issues arise. Indeed, an argument can be made that selecting the right provider is just as important as selecting the correct PMS. Remember, you’re not just needing a provider for a one-time installation; you’re seeking a trusted partner for the long haul. Such a relationship is needed to ensure proper training for managers, front desk agents and other hotel staff, enabling them to master the new system quickly. The right provider should also be able to deliver the following: E-learning tools and other resources that can shorten training and potentially generate savings. Hassle- and worry-free software upgrade processes. Hoteliers should get a clear understanding from providers about how upgrades are handled, their frequency and potential for service interruptions. Gain more insights about PMS buying considerations by downloading your copy of the 2019 Smart Decision Guide here Learn more about Oracle Hospitality hotel PMS solutions and how they can help your business.   Oracle Hospitality brings over 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our cloud-based, mobile-enabled solutions for property management, point-of-sale, distribution, and reporting and analytics lower IT costs and maximize business agility. Oracle Hospitality’s OPERA is recognized globally as the leading property management platform and offers open APIs to serve as a platform for industry innovation. Learn more at www.oracle.com/Hospitality. Get specific product information as quick as clicking right here.

Are you looking for a PMS solution? Read this blog to discover some of the key factors that should be considered to make the best choice for your business. The last of a four-part series, this blog...

Integrations and Innovations

3C Payment Transforms the Guest Experience

If 3C Payment isn’t a household name, it’s certainly a trusted one in the hospitality business. The global payment service provider and Oracle Platinum partner has built its reputation among hoteliers by securing payments with tokenization, a process used for data encryption. And while payment, thus far, has been tokenization’s primary application, 3C realizes such usage is providing just a glimpse of the technology’s full potential. “There are many other benefits” said Paul Musgrave, Global Sales Director at 3C Payment. “It really expands what you can do around reporting, for example. You can use that token and link it to a loyalty program, and you can start reporting on what your loyal customers are doing – whether they’ve gone to the spa or played some golf. And because our systems are using a common token, we can report those transactions and interactions back to the hotelier, and they could use that data to drive their loyalty offers.” The possibilities, as they say, are endless. Which explains why exploring them is now one of 3C’s primary missions. In today’s digital marketplace, the concept of payment is ever-evolving and broadening. In fact, there is so much demand for digital innovations, the Luxembourg-based company recently launched a subsidiary dedicated exclusively to their development: 3C Digital. The new enterprise reflects 3C’s growth and continuing adaptability to emerging opportunities. Founded 30 years ago, 3C Payment – which also has offices in the United Kingdom, United States and Dubai – has worked closely with Oracle (and MICROS before it) for nearly half of its existence. Its biggest market segment is hospitality, specifically hotels and food and beverage. “We cover all the major 4-star, 5-star hotel chains within Europe, the Middle East and now further afield,” Musgrave said. “… We’re also now expanding in Canada and further countries in the Middle East and North Africa.” On the food and beverage side, 3C’s clients include Starbucks, Caffè Nero and Pret. The company’s pay-at-counter and pay-at-table solutions are fully integrated into Oracle point-of-sale systems, assuring transaction speed, resilience and security; the latter meets the highest industry standards with the use of point-to-point encryption. Such solutions are 3C’s enduring foundation; 3C Digital represents its future. “It’s all about where we go next,” Musgrave said. “3C Digital was really started to help our existing merchants as their path moved toward doing digital effectively.” For hoteliers, security remains a foremost priority, and 3C and Oracle are working closely together to address the many facets of payment that are unique to the hotel sector. “The nice thing about the new Oracle interface (OPI) is that it supports tokens in a much better way,” Musgrave said. “Within the hospitality industry there are lots of channels to consider before payments and card data come into a hotel – it could be online travel agents, it could be call centers, it could be global distribution systems. All that card data needs to be tokenised as soon as it reaches the customer site. Oracle routes this data to 3C to tokenise, and the token is stored in Oracle Hotel Property Management Systems. Tokenising this data significantly reduces the scope of PCI Security as the card data is no longer stored within the Customers environment.” Increasingly, hoteliers and merchants are needing to “solve the data requirements for the functionality of trade,” Musgrave said. And what’s often required is a consistent payment journey and a consistent transfer of data.” “What 3C does well is move that data and, obviously, handle payment data,” he added. “So, by bringing those pieces together, we believe we can offer some very innovative services.” 3C Digital is exploring other concepts, too. Of interest for hoteliers – especially those seeking to enhance their restaurant operations – might be “ordering ahead” capabilities and enabling guests at a restaurant or coffee shop to place a second order without leaving their table. Or they might be interested in what 3C calls “frictionless walkout” – giving guests the power to manage their checks from start to finish. “The consumer would open the check and have complete control of the dining experience,” Musgrave said. In other words, 3C plans to continue delivering – through innovation and reliability – what matters most to its clients: creating exceptional experiences for their guests.   Oracle Hospitality brings over 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our cloud-based, mobile-enabled solutions for property management, point-of-sale, distribution, and reporting and analytics lower IT costs and maximize business agility. Oracle Hospitality’s OPERA is recognized globally as the leading property management platform and offers open APIs to serve as a platform for industry innovation. Learn more at www.oracle.com/Hospitality. Get specific product information as quick as clicking right here.

If 3C Payment isn’t a household name, it’s certainly a trusted one in the hospitality business. The global payment service provider and Oracle Platinum partner has built its reputation among hoteliers...

Customer Success

Hotel Mesikämmen: Fast Track to OPERA Cloud Property Management System

With popular neighbors, Lumi and Pyry, living next door, it’s no wonder Hotel Mesikämmen wanted to make sure its business could run at full speed. The perfect resort for a growing number of guests seeking an encounter with the Nordic region’s only giant panda couple in a protected habitat, the 101-room, Finnish property did what today’s marketplace demands: It moved its operations to the cloud. Hotel Mesikämmen had been a long-time user of the on-premises version of OPERA – Oracle Hospitality’s property management system trusted by hotels, large and small, across the globe. However, earlier this year, the hotel faced a typical technology scenario. It needed to update its existing systems to accelerate innovation and simultaneously reduce IT cost and complexity. In less than two months, the hotelier switched to OPERA Cloud PMS and was fully operational, capitalizing on the solution’s numerous advantages. “Guests increasingly want personalized service, and their expectations are continuously escalating in today’s on-demand world,” said Hotel Manager Petri Moisio. “We switched to OPERA Cloud, because its capabilities are the only way to keep pace with constant change and deliver the exceptional experiences that guests desire.” With OPERA Cloud, software updates, backups, security enhancements and other infrastructure updates are all performed centrally, meaning new features and services are accessible the moment they become available; there’s no waiting for weeks or months to implement software upgrades and launch new features. That translates directly into Hotel Mesikämmen’s ability to introduce the latest and greatest services to guests faster than the competition, and better anticipate and react to marketplace dynamics. The hotelier opted for the cloud-powered solution to achieve efficiencies across a spectrum of tasks, such as managing labor and accelerating hotel check-in. In addition, it can now tap into OPERA Cloud’s mobile capabilities – untethering staff to deliver exceptional guest service anywhere at any time. By making the switch to OPERA Cloud, Hotel Mesikämmen also eliminated the need for on-premises servers, erasing related capital and maintenance costs. The hotelier purchased OPERA Cloud in January 2019 and began implementation in early April. Along the way, the staff took advantage of OPERA Cloud’s e-learning opportunities to facilitate the transition. The new platform went live on May 27, hitting strict deadlines to ensure readiness for the peak summer tourism season. The OPERA Cloud implementation follows Hotel Mesikämmen’s earlier adoption of Simphony, Oracle Hospitality’s cloud-based, restaurant point of sale for food and beverage operations. Designed to function “better together,” the two solutions provide the hotelier a single universal view of guest activity and behavior on the property and its dining establishments. Located adjacent to Hotel Mesikämmen, Ähtäri Zoo is Finland’s second largest and features Snowpanda House, which China’s State Forestry Administration declared in 2017 as the best complex and outside enclosure for giant pandas in existence beyond China’s borders. It’s home for Lumi and Pyry, who arrived in 2018. Now, equipped with OPERA Cloud, Hotel Mesikämmen is more than ready to handle the pandas’ adoring visitors – and any pandemonium they might cause. Learn more about OPERA Cloud Hotel Property Management System and speak to an Oracle expert today!   Oracle Hospitality brings over 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our cloud-based, mobile-enabled solutions for property management, point-of-sale, distribution, and reporting and analytics lower IT costs and maximize business agility. Oracle Hospitality’s OPERA is recognized globally as the leading property management platform and offers open APIs to serve as a platform for industry innovation. Learn more at www.oracle.com/Hospitality. Get specific product information as quick as clicking right here.

With popular neighbors, Lumi and Pyry, living next door, it’s no wonder Hotel Mesikämmen wanted to make sure its business could run at full speed. The perfect resort for a growing number of guests...

Hotel Management

2019 Smart Decision Guide to Hotel Property Management Systems Part 3: Buying Considerations

Are you looking for a new Hotel PMS solution? Read this blog to discover some of the key factors that should be considered to make the best choice for your business. The third of a four-part series (read part 2), this blog highlights “must-know” information from the 2019 Smart Decision Guide to Property Management Systems, the industry’s definitive manual on the subject. This installment focuses on specialized modules and group sales capabilities of next-generation Hotel PMS. Specialized Modules Personalize the guest experience. It should be the mantra for every hotelier, and specialized modules are one means to achieve it. If you run a golf resort, for example, you may want a pro shop management module, which typically includes an array of features that make a golf outing first rate and caters to its participants: tee-time scheduling, billing and tournament management, and maintenance of guest profiles and histories as they relate to their golf activities (including financials, handicaps and records of purchases). If your hotel has a spa facility, then a spa management module warrants serious consideration; its capabilities would enable tracking, among other things, guest histories, medical conditions and preferences. Specialized modules are customizable to meet the needs of individual hotels and address a variety of operational issues, from housekeeping to concierge duties (which could include inventory management tools for processing guest packages). Considering guests’ rising expectations for quick, prompt personalized attention, hoteliers need to make sure their PMS can deliver such service. It’s worth asking the questions: What specialized modules does my business need and which PMS vendor is best-suited to provide them? Group Sales Capabilities   Hoteliers with function space inventory require integrated solutions that enable fast and efficient execution of complex event and banquet space bookings. Group sales managers need to be able to quickly view available inventory, price it and, if appropriate, block it. Hoteliers with multi-properties need a solution that centrally manages function space inventory across all locations and shares data in real time among them all. Advanced sales and catering functionality, which is often offered now as a core hotel PMS feature, maintains a tabulation of all function spaces within and across properties, manages combinations of function spaces,  interacts seamlessly with event sales, and records and manages the booking of group guest rooms. The best of these applications combine the sales and catering function with the guest data repository. Its primary benefit? Managers and staff can obtain information about all groups across all properties as well as individual guest spend on activities and reservations. Such advanced capabilities can help hoteliers better track expected event revenue, margins and final consumption – helping with overall continuous improvement efforts, including reducing waste. Gain more insights about PMS buying considerations by downloading your copy of the 2019 Smart Decision Guide here Learn more about Oracle Hospitality hotel PMS solutions and how they can help your business.   Oracle Hospitality brings over 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our cloud-based, mobile-enabled solutions for property management, point-of-sale, distribution, and reporting and analytics lower IT costs and maximize business agility. Oracle Hospitality’s OPERA is recognized globally as the leading property management platform and offers open APIs to serve as a platform for industry innovation. Learn more at www.oracle.com/Hospitality. Get specific product information as quick as clicking right here.

Are you looking for a new Hotel PMS solution? Read this blog to discover some of the key factors that should be considered to make the best choice for your business. The third of a four-part series (rea...