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2019 Smart Decision Guide to Hotel Property Management Systems Part 4: Buying Considerations

Sophie Talbot
Senior Director Solution Engineering, Oracle Hospitality

Are you looking for a PMS solution?

Read this blog to discover some of the key factors that should be considered to make the best choice for your business. The last of a four-part series, this blog highlights “must-know” information from the 2019 Smart Decision Guide to Property Management Systems, the industry’s definitive manual on the subject. The final installment focuses on customization capabilities, setup, support, training and maintenance. (If you missed any of the earlier blogs in this series and would like to read them now, visit the links below.)

Customization Capabilities

Every property is unique. That’s why employing  “one-size-fits-all” technology solutions rarely leads to success. It’s imperative for hoteliers to select a PMS that enables at least some customization to address specific needs, ultimately leading to greater efficiency and better guest experiences.

Whether they’re simple modifications – for  example, altering screen layouts – or complex ones, PMS customizations need to focus on empowering hotel staff to perform at their best. It’s important to identify customizations that can accommodate employees’ different skills, languages and level of technological understanding and make their jobs easier.

Setup, Support, Training and Maintenance

Hoteliers should expect the same high standards of service excellence from a solution provider that a guest would expect from the hotel itself. That means knowing you can count on the provider for help with everything from implementation – including data migration and customization – to day-to-day management as issues arise. Indeed, an argument can be made that selecting the right provider is just as important as selecting the correct PMS.

Remember, you’re not just needing a provider for a one-time installation; you’re seeking a trusted partner for the long haul. Such a relationship is needed to ensure proper training for managers, front desk agents and other hotel staff, enabling them to master the new system quickly. The right provider should also be able to deliver the following:

  • E-learning tools and other resources that can shorten training and potentially generate savings.
  • Hassle- and worry-free software upgrade processes. Hoteliers should get a clear understanding from providers about how upgrades are handled, their frequency and potential for service interruptions.

Gain more insights about PMS buying considerations by downloading your copy of the 2019 Smart Decision Guide here

Learn more about Oracle Hospitality hotel PMS solutions and how they can help your business.

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