Friday Oct 23, 2009

This or that or nothing. Nothing it is.

Buxfer Logo

This one is straight out of the "don't do this" examples. Buxfer is a website that helps you manage your finances. It was pretty good till Mint blew me away. So today, I decided to delete my account data on Buxfer, which is when I got this nugget (below):

Buxer question to delete account

Now what is the problem? Neither of the options is selected by default. One could argue that the choice is left to the user since this is an irreversible action. But then why is the submit button enabled? I promptly clicked it and got this:

error message

Woah! Now there is no way to go back to the previous screen! I have to go to the accounts page and again press delete, and must not forget to select a Yes or No option. Not good.

Thursday Oct 22, 2009

Return of the template

Have a look at this:

Blooper about the page title

I hope you caught sight of the page title. I did not know that interest rates for fixed deposits (CDs as they are called in USA) should be called 'Normalized Templates for Word 97'. :) It's a minor blooper but speaks of a lack of professionalism. Also, it's a no brainer that this page has been generated by exporting some word document to HTML. However, a look at the page's source (by pressing CTRL+U in Firefox) was even more astonishing:

page source

It's OpenOffice! I would have thought a bank like ICICI would have a pretty sophisticated way of generating and managing their web site content. Seems not.

Wednesday Sep 02, 2009

Hide and seek with important information

Ended up getting a brizzly invite and promptly got confused by the signup process. :) Yes, I am a lame chap but look at the screen shot below. I thought that I needed to provide only my invitation code and pick a user name since the email and password field were grayed out.

But on clicking the signup button, I got an error (see below):

Yes! I know it's not a valid e-mail address. But what kind of GUI takes focus away from a required field? Totally lame (and equally confusing).

Thursday Aug 27, 2009

Safely confusing

Here's AT&T's Play Safe and Win contest form which got me confused.

What got me was the \* next to the U-Verse details. I don't have U-Verse, and I normally associate \* with mandatory information in forms. So I thought this form is not for me. What has happened is that the designer of this form has conveniently reversed the role of \* to make it denote optional items. That goes dead opposite to convention and is confusing.

As you can see in this form, the U-Verse entry is the only one which is optional, so going with the convention of marking a \* against every field in the form would have been a bit of a clutter. But, why not just label the optional field - "AT&T U-verse 9 Digit Account(optional)" and put a line on top of the form mentioning that all fields are mandatory unless otherwise mentioned?

Thursday Aug 20, 2009

Are you sure? Are you sure? Are you sure?

Another sighting of slightly annoying UI behavior. This time, it's VirtualBox. I was trying out the Sun Storage 7000 series simulator (an awesome piece of work. Go download and play with it even if you don't care a dime about storage, it's engineering at it's best), and after screwing up the simulator to my heart's content, I wanted to delete it. Off I went to the media manager to delete about 16 disks that belonged to the virtual machine and that's when my head started aching. The task was to delete 16 disks. The list box allows you to just select one at a time. So, 16 delete actions instead of 1 :(. Once you select the disk to be deleted, the delete isn't triggered when you hit the delete key on your keyboard. You have to take the mouse all the way to the toolbar and click 'Remove'. Doing it once was OK but doing it 16 times is damn tedious.

Also, every time I hit the delete button, I get the message shown below.

The message is there for a purpose. The operation of removing the disk cannot be undone. So it serves as a place to double check. But imagine doing this 16 times :(. Also, as a power user of VirtualBox, I know what I am doing. Can there not be a way to turn this message off?

The scenario I mention about is pretty uncommon. Most VirtualBox users would have a disk or two to be deleted at a time, and that won't be as painful. Also, I haven't quite figured out why the disks can't be removed by the step that deletes the virtual machine. Why delete the hard disks separately? At least, why not ask the user if he wants to delete the hard disks associated with the virtual machine to be deleted.

[Update: Raised a bug (  for this as per a suggestion in the comments.]

Tuesday Aug 18, 2009

Hiding under the table

Here is an annoying example of how 'data' on the screen eats away 'information'. Browsing through JSch library's users mailing list archive is such a pain. When you click on the link, you are presented with this page.

Very nice. I can pick and choose to view mails from as far back as 2002! But are the recent mails (August 2009)? They are below this whole matrix.

What's more, even if you were to click on any month in the year/month matrix, you still are not shown the mail threads. You again get to see the huge matrix and some even more (un)interesting stats.

I don't think I am interested in seeing how many mails were exchanged on the second Wednesday of February 2004. I want to see the mail threads, and this statistics bloat comes in my way. Not good.

Monday Aug 10, 2009


Any one who has not seen this? Pretty rare, I believe.

This is Firefox showing the user that it is in offline mode. Now, I would think a thousand times before tagging some UI in a software such as Firefox as a blooper, but this one is worthy of it, in my opinion. I recently read a fantastic book on usability - Designing from both sides of the screen, and right into the first chapter of the book, an important point is made about 'appreciating the user's physical effort' in using the software.

Look at this page shown by Firefox. What is the use of the 'Try Again' button if it is clicked without unchecking the 'Working Offline' menu item? Apparently, it does nothing, I found out by trial and error (another situation you want to avoid for the users of your software). I can't seem to understand why I must ferry my mouse half way across the screen and click once to open the File menu, and click again to uncheck the 'Work Offline' item and ferry my mouse back to the center of the screen and then click on 'Try Again'? Can't the 'Try Again' button just be smart enough to do the unchecking of the menu item for me?

I don't want to be overly critical in case I am missing some thing. Comments welcome.

Friday Jul 24, 2009

Hit me one more time...

A minor one today. This dialog box is pretty good, I just don't like it telling me again and again that it is importing an appliance in it's title. It's too much information in the title.

I would suggest keeping "Importing Appliance" as the title and putting the detailed path of the appliance into the content panel of the dialog box. Or atleast do away the repetitive "import" and "appliance" words in the title.

Wednesday Jul 22, 2009

Why point fingers?

For the past few days, I have been pointing to various GUI bloopers that I have seen. Today's nugget comes from our own Solaris JDS screen to unlock a display. I am more than a 100% sure that this is a known issue, but I wanted to put the blooper here anyway.

Here's the screen that is displayed to me for about a second or two when I have typed in my password correctly and pressed Enter. 

When I saw this dialog box for the first time, my first reaction was, oh hell, perhaps the password was incorrect.

Look at this dialog box - there is so much wrong in there. First, the password text box is displayed as is. Now it may be that the text box is disabled, but to my eyes, it does not look so (even if it is, it shouldn't be there in the first place). Secondly, that poor little label telling us that the login was successful is a pauper on the screen when it should have been the king. And, the dialog box still tells me that the display is locked. Very confusing to me atleast.

Tuesday Jul 14, 2009

What the hell just happened?

I found another possible blooper. This time, it is the case of unclear feedback. It so happens that I wanted to follow CNN dot com live on twitter using Nambu. I got the following dialog box.

Fair enough. But after hitting Follow, I wasn't told anything. Apparently, the status bar at the bottom did show the status of the action:

Now it can be argued that this feedback is good enough. But I have the following problems with this feedback through the status bar:

  1. It is blending into the background. A green color or any other contrasting color should have made it clear to me. Alternatively, I have seen NetBeans employ a balloon to do similar things. It gives the user enough feedback when the action completed (image below).

  2. The "Done" message hardly conveys anything. What was done? A message like "Successfully following cnndotcomlive" or something similar would have been better.

Monday Jul 13, 2009

When the date went flying by...

This nugget comes from Shelfari. I never knew the 'sjdkasd' is a valid date. What a joy!

And that 'Next' button you see above works. No validation.

Sunday Jul 12, 2009

Please enter an invalid email

I came across another blooper today. A friend of mine wanted to apply for a job at Macy's and was asked to create an account and then login with that account to apply for the job online. Fair enough. What got her confused was the "@invalidemail" rhetoric in the text. Now, if Macy's wants one of the applicant's email or telephone number, there are better ways of achieving it than asking the user to enter the telephone number with an @invalidmail suffix. Some one was lazy while designing this web form, or perhaps someone thought that he/she was super smart in coming up with the @invalidmail suffix idea. This is not a good idea, it's a bad idea.

Friday Jul 10, 2009

Bloopers all around

I have been reading a book 'GUI Bloopers' by Jeff Johnson. They say, you never remain the same after you have read a book, and I wholeheartedly agree. Numerous GUI bloopers, which were in front of me, unnoticed, have all of a sudden, started showing up.

I came across a couple of possible bloopers today in the twitter client - Tweetie. Please note the word - possible - in the last sentence.

Here's what Tweetie showed me when I started it:

So what is my problem with this dialog box? There is no title in the dialog. Is this a disaster? Not really. I can see the logo of Tweetie in the dialog, so I can associate this dialog with Tweetie, but, pray why break established conventions by having a blank title? Also, some one who might be new to Twitter/Tweetie can be a bit confused about which username and password needs to be entered. Minor issue, but an issue definitely IMO.

Compare that with Nambu, another Twitter client for Mac, which shows a much better interface:

This is so much better.

Another pain point for me is the 140 characters limit in twitter. While numerous debates rage on the positives and negatives of the 140 character limit itself, as a newbie twitter user, I frequently forget that there is a limit. Here's what Tweetie does to make users like me aware of the limit:

See that limit overflow indication on the top right corner of the window? Well, it so happens that I am frequently writing my twits in a hurry and am used to typing out whatever I have in mind and hitting 'Enter'. And yours truly missed the overflow indication more often than not. Again, comparing this with Nambu:

Now the limit overflow is crystal clear, isn't it?

More blooper expeditions to follow. Keep watching this space!


Rohan Ranade's musings on anything and everything.


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