Frustration with BA Baggage Handling in Hong Kong Airport
By user12821170 on Jun 30, 2007
The family has arrived in Hong Kong International Airport on Thursday, 28th June, 2007 at 16:45 local time. Despite the rush to get onto the connection from Dublin due to a delay of over an hour, BA 027 has been kind enough to wait for many of the (at least 20) passengers from Dublin, Bravo to British Airways in this aspect.
A little upset at baggage collection to have found that one piece of the baggage containing all my children clothing and even Grace's teddy bear clothes was delayed in transits which is understandable.
We were give a receipt and was told by the baggage handler (whose name I do not want to shame as yet), that once the baggage has arrived, they will call us and deliver it to the residence. I was happy with that given that the same thing has happened to me the year before.
However, after 2 days, 30th June, ten of phone calls later. I am now most frustrated and unhappy. The phone numbers I was given, it can never ring through. The baggage handler has never called back. I tried to call BA today, but well to late for that, their office is closed. I rang the flight information and managed to get through to an operator, she kindly given me a number to call. What is more annoying is that number is not on the list on my receipt. Finally, she offered to pass on a message to the lost and found department with my information. I don't mind being told the baggage is further delayed, but without any update, we have to go shopping everything for clean clothing for our 2 kids.
So what can I do now, apart from waiting or if I have some times before I travel to Beijing on Monday morning making a direct query or complaint. Wonder anyone has similar experience in the past and how that got sorted.
UPATE: So we managed to talk to the a real person at the HKIA lost luggage office before I boarded the plane to Beijing. His explanation went like this. We couldn't get through the numbers because there are some many enquries of lost luggage everyday, they have over 100 calls a day handled by one person. So phone always in engaged mode. Secondly, our lost baggage is black in colour which is the most popular colour and without further details, it is almost impossible to track if the tag label is lost. So we told him that there is a little gold coloured pad lock on the bag. I am preparing for the worst, Caleb's Chelsea's shirt may end up in a place similar to this, http://www.travellady.com/issues/issue70/70u-lost.htm