The next commercial YANPA
to look at is CSO E-Mail Management System
(EMS) by Artificial Solutions
in Stockholm, Sweden: "EMS is a contact center application that helps organizations in optimizing their Customer Service. EMS, an application boosted by natural language based technology, focuses primarily on the management of issues and incoming e-mails."
Here are some screenshots, including the Office LAF applied to the application in the final screenshot below:
An interview with Nicklas Löf (@nicklaslof), from the team that develops the above application, will follow soon!