Unable to log in as Admin to the AM 7.1 Console

Q:  I am seeing the following: when trying to login
via amAdmin/passwd to the AM 7.1 sp1 console:

Here is what was written to amAuthentication.error when i tried to login to the
Access Manager admin console:

bash-3.00# more amAuthentication.error
"2008-12-29 14:47:31"   "Login Failed"  amAuthentication.error  AUTHENTICATION-2
00      dc=sysops,dc=iimage,dc=com       "Not Available" INFO    uid=amadmin,ou=
people,dc=sysops,dc=iimage,dc=com        192.168.4.147    "cn=dsameuser,ou=DSAME
 Users,dc=sysops,dc=iimage,dc=com"        hqtstvapp01.sysops.iimage.com
"2008-12-29 14:47:31"   "Authentication Module Denied"  LDAP    AUTHENTICATION-2
00      dc=sysops,dc=iimage,dc=com       "Not Available" INFO    uid=amadmin,ou=
people,dc=sysops,dc=iimage,dc=com        192.168.4.147    "cn=dsameuser,ou=DSAME
 Users,dc=sysops,dc=iimage,dc=com"        hqtstvapp01.sysops.iimage.com

A:  Here are the things to check... 

1) confirm that AMSDK could talk to the DS via:

/amadmin -u amadmin -w  -m

2) Make sure that the user amAdmin is in the people container

This problem can crop up if you use the tools on DS to create
the amAdmin users and others.

In this case it is best to use the installer and allow
the JES installer to take the defaults with the exception
of the port numbers and URL's for AM 7.1 sp 1 and DS and
then try the login.

These action require a reinstall of the product.

Comments:

I had the same problem last week and I was working to a deadline. After amany tries I was unable to login to the Access Manager admin. The eeror I got was similar. At first I thought I am entering the wrong detail but of course that was not the case. Atleast it is good to know that Its noit just me and above all the possibel solution to this problem.

Posted by Web designer on January 15, 2009 at 03:55 AM EST #

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