Author Imber Gonzalez I Sales Communications Consultant at Oracle
The Energy industry has always been a fast evolving and competitive sector where innovation and adaptation are key for success. Recently, one of our biggest energy clients went live with Sales Cloud. With many years of experience, this company has become a key player in the British power generation industry.
Our client was facing a number of challenges and drivers at the heart of their decision to select and deliver Oracle Sales Cloud to their business.
Disparate, siloed systems and business-unit centric processes had made their current growth and organisational plans challenging to deliver. Oracle Sales Cloud was the product of choice and they had a plan on how to implement it successfully. Oracle Consulting were engaged by the customer to support the plan and a collaborative working relationship was established to deliver it.
In just under 12 weeks, a simplified business process was delivered to the first group of internal users, to enable centralising the account, lead and opportunity information in Oracle Sales Cloud. Standard reports available out of the box within Oracle Sales Cloud also enabled then to get a first ever clean look at the team’s effectiveness. The application will naturally remain up-to-date through quarterly upgrades removing need for large or complex upgrade projects in the future.
Furthermore, the customer will extend the implementation to cover multiple business units within the sales organisation with an aggressive roll-out plan. The idea is to roll-out the solution quickly to a number of smaller sales units as soon as they can, with a view to bringing their remaining medium and large business sales teams onto Oracle Sales Cloud by the end of the year. Oracle Consulting are working closely with licence sales to look bringing additional products into play. Oracle Configure Price Quote (CPQ) and Oracle Marketing Cloud are natural extensions of the existing solution and we will be looking to help our customer fully understand the benefits of these Customer Experience (CX) applications.
Oracle Consulting can reduce the perceived risk in a project as we are 100% accountable for a successful implementation. Oracle Consulting invests heavily into the CX implementation team and cross training the team on all CX applications to cover the full Oracle CX portfolio. Our experience and our accountability is one of the reasons we were chosen to carry out this implementation.
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