Setting up for success beyond Go-Live: The Cloud Operating Framework

June 8, 2022 | 3 minute read
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Guest author: Amanda Hagman, Cloud Adoption Services Manager

One of the most common questions we hear from customers undergoing an Oracle Cloud implementation is “what help will we get after go-live?” and the most common response is centered around functional and technical priority support during the critical first few weeks/months of go-live (‘Hypercare’).

But what about the other critical capabilities an organisation needs to be successful after the project team disassembles, after the Hypercare period ends and you are in the land of ‘Business as Usual’ with your shiny new system? Change Management is far broader than during the project and up to Go-Live. Many organisations are adopting innovative change practices leading up to go live, such as Agile change practices explained by my colleague Sha Kamarudin. I firmly believe that preparing for beyond go-live is what categorically ensures not just successful but sustainable adoption for any Cloud implementation.

You may think this is a rather bold statement to make and I agree it is. However, I have experienced first-hand (in my previous work as a HR Project Manager) the repercussions of not addressing / adequately planning for life beyond go-live and hypercare so this bold statement comes from a place of experience and a lot of retrospective work that could have been avoided if it were addressed.

One of the key Cloud Adoption Services offerings when partnering with customers during their Oracle Cloud implementation addresses this very topic – What happens after go-live. We address this with the change and project team well in advance, in structured stages and with the lived experiences we as consultants have gained not just at our time within Oracle but as is in my case, outside of as part of an organisation that’s an Oracle customer. This segment of the Cloud Adoption Services offering is the ‘Cloud Operating Framework’. The framework is centered around 9 enduring capabilities that Oracle Consulting deep-dive on with our customers to ensure the key facets of successful Cloud operation are addressed. While no component of the framework is any more or less important, there are some key points that resonate with me that I’d like to share with you on:


1.     It’s Never Too Early
The earlier the better when it comes to the Cloud Operating Framework. Education on the framework can commence early on - once there is knowledge on the system and what it can do - to ensure knowledge is retained within the business and the models derived from the framework evolve alongside the project timeline.
 
2.     Represent!
Start with working on ensuring the right people are part of discussions from Cloud Operating Framework education through to Cloud Operating Model development. Representation from both business (e.g., HR if implementing HCM) and IT on an ongoing basis is essential, as Cloud Operating Framework success will require their close collaboration throughout the life of the Cloud in any organisation.

3.     Strong Sponsorship for Success
As the project evolves from implementation to go-live, hypercare and beyond - Maintain permanent sponsorship to maintain focus on the Cloud solution and empower the business to continue to innovate .  Couple this with regular reviews on internal capability levels to support Cloud adoption in the long-term.
 
4.     Mind The Gap
Don’t be discouraged by a lack of maturity in your organisation’s Cloud Operating Framework maturity but rather, embrace the power that can come from understanding where you are at, the gaps and more importantly, how to close them. Cloud Adoption Services can guide your team through a maturity assessment/s that will highlight any gaps and actionable recommendations that can be taken to effectively address skills/capability/role gaps can be developed. Most importantly – The first iteration of a maturity assessment can take place well before go-live and the toolkit can be utilised by the business well into the future by key stakeholders that form the Cloud Operating Model.

Provide clarity around that scary question – “What happens after go-live?” in a structured, clear, and concise way. Doing so will not only prove useful to those in positions of Leadership (Project Sponsors and the like), but developing your Cloud Operating Model using the Cloud Operating Framework will benefit ALL end-users alike, because it connects with End-User Support Models and ensures that people in whatever role they are in within the business can be confident there is an understanding on how to get help, where the business is headed with your Cloud solution in the future and ultimately, leads to successful Cloud Adoption through transparency on WHY you embarked on the journey to Cloud in the first place and HOW using the system contributes to overall success for the organisation.
 

 

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