Mahindra Logistics cuts down customer onboarding time with Oracle Integration Cloud

July 26, 2021 | 3 minute read
Jacey Allan
APAC MARKETING AND COMMUNICATIONS MANAGER
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Create a hassle-free experience for customers through the Cloud

Mahindra Logistics Limited (MLL) is a leading 3PL solutions provider in India with a strong presence across the country and diverse industries. It is part of the $20.7 billion Mahindra Group, which has presence in more than 100 countries. The Mahindra Group operates in 21 key industries, providing insightful and ingenious solutions that are global in their ramifications.

MLL is one of the few logistics providers which offers solutions in two distinct business segments – Supply Chain Management (SCM) and Enterprise Mobility. They offer Supply Chain solutions to diverse industry verticals such as Automotive, Engineering, Consumer Goods, Pharmaceuticals, Telecom and E-commerce and also offer integrated employee transportation solutions to enterprise across IT, ITeS, manufacturing, Banking, Financial Services and Insurance, and Consulting Businesses.

Providing a wide range of logistic services to customers, MLL is confident of its standing within the industry and wanted a greater edge that can only be found through bettering customers’ user experience. Traditionally, that would mean maintaining close interaction throughout the entire on-boarding process. As the logistics industry continues to change, MLL realized they needed a new game plan to change things up.

Why Oracle and Oracle Consulting

Many a times, interactions between carriers and logistics companies are under stressed circumstances. Shippers will need to experience a long list of touch points before it decides to commit to their selected logistic carrier. This process is arduous to say the least, and the challenge was to not drive away customers during on-boarding due to an overly complex operational flow.

Understanding how this is a make or break situation, MLL adopts an asset-light business model with a focus on technology and emphasis on customer centricity. It is focused on creating customized, technology-enabled logistics solutions that offer flexibility and scalability. With that, the search was on to incorporate cutting edge technology into its business operations.

Oracle Integration Cloud is an intuitive application which enhances B2B integration in a company.
This digital solution enables MLL to maintain a futuristic Enterprise Integration platform. Modern technology requires best-in-class practices. With a wealth of knowledge in Cloud solutions and in-depth understanding of the logistics operations, Oracle Consulting stepped up as delivery partner to oversee the project to fruition.

Smooth, hassle-free on-boarding done in just 2 weeks

MLL went through with Oracle Integration Cloud with its sight set on achieving the following:
•    Cut down customer on-boarding time
•    Create a mapping tool for interfacing with its customer API
•    Form a smooth point-to-point integration during on-boarding
•    Maintain business scalability during peak loads

Within a short period of 3 months, MLL reduced the amount of time it takes to setup integration upon acquiring a new customer. In just 1 to 2 weeks, shippers can come onboard without hassle. A new mapping tool interface helped employees gain access to customer data faster. This cuts down time needed to cross check between each touch point. Also, shippers knew they were in good hands when every process was data-driven and acutely efficient.

Looking Ahead

MLL set themselves apart from the rest through achieving customer excellence. With Oracle Integration Cloud, they revolutionized how a typically intricate on-boarding process becomes simplified. Most of all, this will ultimately drive business growth with solid customer confidence rooted in MLL. In an ever changing business climate, Oracle Consulting continues to be a choice delivery partner to solve complex business challenges with digital solutions.

 

To learn more about Oracle Consulting, please visit our official page - here.
If you would like to know more about Oracle's Cloud solutions and how we can make cloud happen for you, please get in touch with Dhananjay Bendre, our India Consulting Sales Director.

Jacey Allan

APAC MARKETING AND COMMUNICATIONS MANAGER

Jacey drives and lead the Marketing & Communications for Apps and Tech across APAC Consulting. From publishing wins/go-lives stories and executive communications, to driving customer advocacy on references assets.


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