A key priority for a workforce that provides client site visits is to ensure that the schedules of its employees align with customer demand. Having an outdated scheduling tool that is challenging to maintain may commonly cause errors, hinder a company’s control over its employee’s schedules and can cause for points within critical Service Level Agreements to be missed.
Read this story on how a leading security equipment & fire maintenance firm uses Oracle Field Service Cloud to optimise its staff’s scheduling - eliminating errors, unnecessary costs and manual work.
The customer’s key motivations behind this implementation were as follows:
Oracle Consulting delivered:
With this new solution, the company is able to:
Thanks to Oracle Field Service Cloud, one of the many solutions under the Oracle Customer Experience (CX) umbrella, this leading firm has been able to realise the true value of cloud & effectively manage its workforce.
The customer has also been able to ensure that its workforce is meeting the demands of its customers and are fulfilling the Service Level Agreements.
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If you would like to learn more about Oracle’s Customer Experience solutions and how we can make cloud happen for you, please contact Matthew Simmons.