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Future State - The Oracle Consulting Blog

Maximising employee efficiency with Oracle Cloud CX

Eleanor Selby
Communications Specialist Junior Consultant

Author: Laura-Ann Stutz, Senior Communications Consultant, Oracle UKIE

 

Leading security equipment & fire maintenance firm chooses Oracle Consulting to optimise staff schedules with Oracle Field Service Cloud

A key priority for a workforce that provides client site visits is to ensure that the schedules of its employees align with customer demand. Having an outdated scheduling tool that is challenging to maintain may commonly cause errors, hinder a company’s control over its employee’s schedules and can cause for points within critical Service Level Agreements to be missed.

Read this story on how a leading security equipment & fire maintenance firm uses Oracle Field Service Cloud to optimise its staff’s scheduling - eliminating errors, unnecessary costs and manual work. 

 

The Challenge

The customer’s key motivations behind this implementation were as follows:

  • Yield at least one additional work order per day per technician
  • Reduce overtime & fuel expenses
  • Eliminate rejected work assignments

 

The Solution

Oracle Consulting delivered:

  • Implementation services for Oracle Field Service Cloud
  • Provided Business Adoption support to managers & end users to assist with the adoption of the new solution

 

The Outcome

With this new solution, the company is able to:

  • Streamline the assignments and the routing of all of its employees
  • Improve employee & customer satisfaction as the solution reduces any inefficiencies associated with self-assignment
  • Save costs & increase the company’s overall productivity  

 

Thanks to Oracle Field Service Cloud, one of the many solutions under the Oracle Customer Experience (CX) umbrella, this leading firm has been able to realise the true value of cloud & effectively manage its workforce.

The customer has also been able to ensure that its workforce is meeting the demands of its customers and are fulfilling the Service Level Agreements.

 

To learn more about Oracle Consulting, please visit our official page – here.

If you would like to learn more about Oracle’s Customer Experience solutions and how we can make cloud happen for you, please contact Matthew Simmons.

 

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