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Future State - The Oracle Consulting Blog

  • February 1, 2019

City of Memphis Partners with Oracle Consulting to Become a 21st Century Model HR Organization

Kailyn Marriott
Director of North America Marketing and Communications for Oracle Consulting

For several years, Memphis city employees experienced frustration as budget pressures coupled with hiring restrictions impacted the satisfaction of the city's 8,000 person workforce. Private-sector veteran, Alexandria Smith, was hired by Mayor Jim Strickland as the new chief HR officer to improve the morale of employees and enhance the delivery of services to more than 652,000 citizens.

Chief Smith's vision was to become a 21st-century model HR organization by improving recruiting, training and benefits for the city's workforce. One of her first decisions was to makeover the city’s HR functions while driving innovation and adoption of HR best practices. To ensure success, Chief Smith turned to Oracle and Oracle Consulting to replace its legacy HR applications with modern, cloud-based Oracle HCM and Oracle Talent Acquisition Cloud (OTAC).

Oracle Consulting was selected as the implementation partner to enable the city’s journey to Oracle Cloud. Oracle Consulting worked with the city’s team to implement Oracle HCM Cloud modules including Core HR, Compensation, Performance and Goals Management, Succession Planning, Talent Review, Learn, Profile Management Taleo and Benefits and Absence.

"As an implementation partner, Oracle Consulting was willing to listen and be accountable and adaptable throughout our implementation journey. They had experience with Oracle products, brought best practices to the table, and helped us every step of the way.”

— Alex Smith, Chief HR Officer City of Memphis

The new platform positions the HR team to recruit, hire and onboard new staff more efficiently through social sourcing and workflow. Some of the outcomes of this transformation include:

  • Added 419 police recruits since 2016, resulting in a net gain in officers last year for the first time in seven years.
  • Successfully recruited 363 new firefighters.
  • Reduced attrition among police personnel by 25%, through a combination of improved compensation and benefits, management training opportunities, retention bonuses, and employee appreciation events.
  • Increased employee engagement by 14 percentage points, as measured by an independent survey of employee opinions about city leadership, culture, and resources.

Chief Smith recently elaborated on their transformation in Forbes - click here to read the full story.

Visit www.oracle.com/consulting for more information.

Email us at ask-oracleconsulting_us@oracle.com

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