Welcome to the NEW Identity Management Proactive Support Blog
This is our first post and as such it is an opportunity to introduce ourselves and our mission.
Who Are we?
We are a small team of Support engineers working within the Middleware Identity Management Product Set. This includes:
Oracle Identity Manager
Oracle Access Manager
Oracle Internet Directory
Oracle Virtual Directory
Oracle Unified Directory
Oracle Directory Server Enterprise Edition
and about 20 other products
To improve customer knowledge by informing and sharing with you our experiences with the products
To inform you of ways to avoid / prevent issues when working with our products
To enable a faster resolution of problems when they occur
Our Team Activities
Enhancing and maintaining our knowledge base
Improving our product diagnostic capabilities
Improving the product documentation
Coordinating issues and questions with Product Management and Development
Communicating all new features and releases
Raising awareness of new documents, tools, etc.
Maintaining an open channel for feedback and responding appropriately
Our hope is that this blog will serve as a two-way communication channel. Although we obviously want new resources to be utilized we are also very interested in feedback on what we can improve. Many suggestions we can act on immediately while others may take more time but all of them will be acknowledged and followed up on.
Thank you for your time and we look forward to both informing and working with you. Please feel free to comment on any article.