When you open an SR with support you may be asked to upload the RDA. We realize that this might take you some time, however the RDA contains a lot of diagnostic information about your environment which may help us resolve the SR faster.
The following document goes through all the key stages involved in collating the RDA :- Get Proactive with Fusion Middleware : Resolve SRs Faster! Use Remote Diagnostic Agent
Click on the Tabs within the document to have all your questions answered.
Further Information for specific Data Integration Products can be found in the following Notes:-
Always ensure you have the latest RDA this can be downloaded from:-
Remote Diagnostic Agent (RDA) 4 - Getting Started [Note 314422.1]