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Oracle Knowledge Management Documents Go to Internet Browsers!

Alan Boucher
Proactive Support

      You are used to searching quality content-rich Oracle Knowledge documents using the Support Portal. We are glad to announce that now you can also search Oracle Knowledge Management documents using any available internet browsers! Initially, we are offering all documents of the type "HOWTO" and "PROBLEM". This adds up to thousands of documents.

      Let me demonstrate a simple example.

      In a internet browser of your choice, enter string "how to change the password policy attribute value format" and perform search.

      As you see, Oracle KM document is displayed as a result of this search. In this case the result is on first line. It may not be always first result, scan through further lines of results to find KM document in such situations.

      If you click the result, you will see following page;

      The page shows snippet of document in 'Applies To' and 'Goal' sections. The 'Solution' section have two buttons, 'Sign In' and 'Register'. These are two ways of obtaining complete document content. If you are already signed-in earlier in Support Portal, you can click the button 'Sign In' and you will immediately see complete document with solution. If you are not signed-in in Support Portal earlier, you will be prompted to provide valid username/password authentication, when clicking button 'Sign In'.

      If you do not have valid authentication and/or CSI, you can opt to register, Click button 'Register', upon which you will see following screen.

      Continue with the provided instructions to get access to the document.

      We strongly encourage you to take advantage of this new facility and provide feedback.



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