Proactive insights, news and tips from Oracle Fusion Middleware Support. Learn Oracle from Oracle.

My Oracle Support (MOS) 20.1 is Now Live!

Alan Boucher
Proactive Support

The My Oracle Support (MOS) portal has a quarterly release and MOS 20.1 was just released on January 24, 2020.

Visit the Oracle Support Training and Resources (Doc ID 1959163.2) for a summary of the changes in this release, including:

  • Quick Reference Guides
  • Best Practices for Technical Users
  • Available Support Training

Highlighted Release Features

  • Change to the management of Service Request (SR) file attachments
    • Customers can only download Oracle employee added attachments.
    • You can delete attachments you've added to the SR, but cannot delete Oracle added attachments.
    • The change will help Oracle and our Customers securely manage Customer Iinformation and/or Personal Information (CI/PI), for SR file attachments.
  • Web conference migration from WebEx to Zoom
    • Oracle is moving from WebEx as a web conferencing solution to Zoom. 
    • Customers will be provided with a link to join the Zoom conference.

Don't forget to look into Oracle Support Accreditation to take your experience and skills to the next level!

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