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My Oracle Support (MOS) 18.4 Release

Phil Catalano
Principal Technical Support Engineer

The My Oracle Support (MOS) portal has a quarterly release and MOS 18.4 was released on October 6, 2018.  See the following documents for detailed information:

My Oracle Support Resource Center (Doc ID 873313.1)

  • What's New: Release Notes, Browser Support, Supported Languages, and My Oracle Support FAQ
  • Key Things to Know: Support Tools and Resources, Get Proactive, and How to Work Effectively with Support and Oracle Best Practices
  • Guided Learning: Unleash your potential through increased expertise, Support best practices, and insights from Oracle product teams

My Oracle Support Release Notes (Doc ID 780132.5)

  • Release Notes: New features, enhancements, bug fixes, and known issues for My Oracle Support release 18.4
  • MOS FAQs: General information about My Oracle Support not contained in the release notes

My Oracle Support How-to Series: How to use Mobile My Oracle Support (Doc ID 1683083.2)

  • My Oracle Support Users can update and view SRs while on the move
  • My Oracle Support Users can access the knowledge base while away from their desk. For example users can view the Get Proactive pages, content marked as Favorite or search the Knowledge Base
  • New improved access to My Oracle Support Get Proactive Portfolio. (Watch the video to learn more about this)
  • Customer User Administrators (CUA) can manage new user requests for access to My Oracle Support
  • Oracle Cloud Users can view Requests For Changes (RFC)

My Oracle Support Help: Getting Started

  • My Oracle Support Concepts
  • My Oracle Support Overview
  • Using My Oracle Support
  • Customers Using Micros Products
  • Mobile My Oracle Support
  • Video Training

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