Tuesday Dec 24, 2013

ACE Director Discusses Oracle AppAdvantage Use Case for Improved User Experience

Author: Debra Lilley, ACE Director

Oracle AppAdvantage is about understanding the gains an Oracle applications customer can derive by using some or all of the Fusion Middleware stack. One of the areas where we are seeing a lot of adoption is being driven by mobile, not only to access your applications on the go but in a more simplified and easier to use experience for perhaps the casual user.

There is no better example of how this adoption can work than in Oracle’s own applications. If you attended Open World you would have seen the simplified UI that is the main enhancements of Fusion Applications Release 7. The Oracle user experience team have done phenomenal work understanding how users can benefit from a springboard entry into their applications. All of the simplified UI is written using ADF mobile.

However it is not only Fusion Applications that can benefit from these enhancements and the example I want to talk about is PeopleSoft Campus Solutions. I was once a PeopleSoft user (emphasis on the once) and I experienced first-hand where simplified UI would be great the casual user. In 2008 my daughter was at her first year of university and had gone to Australia for a placement year where she did an internship with the Australian Outward Bound. Her first trip into the Bush coincided with the day that the first-year exams results were available online, however she did not have Internet access. She rang me and talked me through the access process to her University system (no comments about security please). When I logged onto the system it said welcome to Oracle, and then the next click took me into the PeopleSoft homepage, and even at this point I thought the harmonisation post acquisition not being complete was a missed point, simple but something that good user experience will avoid. Anyway, back to the story. I eventually navigated through the system and finally found her results and am glad to say she passed. This process took quite a while because the navigation meant I had to go through her account and drill down into her modules and then drill down into the exam results.

But things move on and last year I had the honour of being a keynote speaker at the higher education user group international conference in London and I listened to the Oracle executive explain plans for the next release that would include a simplified UI or kiosk type entry point into campus solutions. I was able to explain more about how this would work by demoing the release’s even simplified UI for Fusion Applications on my tablet. And as was expected the audience liked what they saw. This springboard entry point is now available in production and there is lots more information available for campus solution users.

In this AppAdvantage example, Oracle have added or enhanced an existing application using the Fusion Middleware stack, in this case ADF mobile. Is there a process that your organisation would benefit from being simplified, available from a kiosk, or on a mobile device? Not only can you use ADF mobile with your application but the UX team have shared their design patterns that they developed with all developers including yours through OTN. This will ensure that you can quickly develop applications that not only can be deployed across multiple devices using the ADF framework but have the same look and feel as the Oracle applications thanks to their considerable investment in what works best for users.

Has your organisation created any simplified UI with your applications? If so share your story with other readers of this blog. And participate in my survey on this topic.

About the Author:

Debra Lilley, Fusion Champion, UKOUG Board Member, Fusion User Experience Advocate and ACE Director.

Lilley has 18 years experience with Oracle Applications, with E Business Suite since 9.4.1, moving to Business Intelligence Team Lead and Oracle Alliance Director. She has spoken at over 100 conferences worldwide and posts at debrasoraclethoughts.


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