Thank you all for joining our Ricoh Americas documentary webcast
last week and making it a successful live event. We are greatly encouraged by your
response to the format and the content of these customer documentaries. For
those of you who missed it or would like to see it again, the webcast is now available
on demand. And as our thanks to you for watching the documentary webcast,
we are pleased to offer a detailed Ricoh Americas’ implementation whitepaper. The Ricoh documentary webcast is second in our
Oracle AppAdvantage IT Leaders series. The first in the series featured Pella
We are grateful to Balaji Rangaswamy, Chief Information
Officer of Ricoh Americas Corporation for spending some time with our Oracle
AppAdvantage IT Leaders host, Rick Beers and providing us his insights into
successful deployment of integration services to enable cloud, on-premise and
mobile integration. As we learned, Ricoh empowered its customers, dealers and
own employees by building an integration infrastructure that spans across all
applications – Oracle and non-Oracle, cloud and on-premise, front-end and
backend, client facing and internal. The interview provided us valuable insight
into the advantages of a services oriented architecture (SOA) and the power of
leveraging Oracle Fusion Middleware technologies with Oracle and other
applications – Oracle AppAdvantage.
The webcast also featured a detailed walkthrough of Ricoh’s
IT architecture walkthrough by Shawn Crowley, Senior Director, Middleware
Solution Development who worked with Balaji and his team during the solution
design phase. Rick and Shawn’s
conversation highlights integration use cases and the Oracle AppAdvantage value
proposition across industries.
While we made every attempt to answer the questions we
received during the live webcast, for completion sake and as promised, here is
a compiled list of the Q&A from the webcast.
Q. Can you please elaborate on the advantages of a services
based integration versus a point integration?
A: There are four factors to consider in evaluating the
value in adopting a service based integration strategy: Flexibility: the need
that individual businesses units have to adopt differentiating processes Change:the
frequency in which processes or the applications through which they are flowing
change. Reusability: The number of integrations that exist that could provide
significant cost leverage in a service based integration approach.
Opportunties: The number of business opportunities that are expected that
require quick process change.
Q. So, with Oracle Salesforce adaptors, you can now connect
EBS and Salesforce faster? Can you please explain this adaptor’s
interoperability with other applications?
A: The Salesforce.com adapter makes 1/2 of the
connection…from Salesforce to SOA Suite. Then from SOA Suite (using Oracle
Service Bus or Oracle BPEL orchestration), you then connect using our existing
adapters such as to EBS (on-premise) or using industry standard Web services to
other SaaS apps.
Yesterday's press release includes a quote from a partner
& customer that have used the new Oracle Cloud Adapter for Salesforce.com Oracle SOA Suite
Achieves Significant Customer Adoption and Industry Recognition
Q. How do you enable mobile integration again? What role
does Oracle SOA play?
A: Oracle SOA Suite can expose just about any underlying
service or application, to the mobile channel – independent of the mobile
interface. Oracle SOA Suite provides REST/JSON support natively, – the
increasingly accepted industry standard for mobile channel enablement. Oracle
SOA helps decouple the mobile front end from the underlying service/application
layer so the two can change independent of each other. For developing the
front-end of the mobile application, Oracle Mobile Application Framework can be
leveraged to build out – which helps build once, run in multiple mobile OS.
Q. Shawn, what is a typical design strategy for building a
service integration layer?
A: Good question. In my experience, there's no silver bullet.
Our team can engage with you to discuss a plan that best suits your need.
Q. How long does it take for a typical SOA deployment?
A: That all depends on the level of complexity. For straight
forward use cases the time line can be very short, mere days. For more lengthy
use cases with multiple applications that require heavy data transformation,
the deployment time line can be longer. However, Oracle works very hard at
making the software easy to use and deploy.
Q. What is the advantage of using Oracle SOA Suite here? Do
you have pre-built integrations with Oracle Applications – cloud and otherwise?
A: The advantage of using the Oracle SOA Suite is two fold.
First, it's a full toolbox of capabilities that align to different integration
styles and patterns. So, you aren't looking for a new tool every time a new
challenge arises: B2B today, Data Integration tomorrow, Cloud and SaaS next
week. Secondly, we have specific connectivity options for Oracle Applications
that expose Business functions of the applications, not the underpinnings and
wiring. This promotes focus on the "what" you are trying to do, not
the "how"... this is also true for Cloud platforms.
Q. Did Ricoh do any integration between on-premise
A: Yes, Ricoh integrated multiple back office applications
that created the backbone for everything they did. They integrated Oracle E-Business
Suite with Oracle Transportation Management as one example. In all of these
situations they leveraged the Oracle SOA Suite.
Have a follow-up question? Would like to share your
feedback? Do place your comment here and we will be sure to get back to you
soon. Stay tuned for details on the next Oracle AppAdvantage IT leaders webcast…