Monday Jan 12, 2015

RightNow & JDEdwards Integration Demo by SOA Suite 12c Including Mobile App

Crossposted article by Richard Lefebvre 

To get access to the Oracle demo system please visit first OPN (OPN account required)

Oracle GSE account members with interest in Tech, FMW, JDEdwards or Service Cloud; +GSE +PDIT DSS

Customers today constantly engage with companies across multiple channels. Companies need to be able to engage, sell to, and service customers across all channels: the web, in a store, over the phone, via a mobile device or through social channels. Customers desire a simple, secure and consistent experience, whether it is a bank they are interacting with, or a retail store they are ordering a product from, or a service and maintenance request they are creating.

Highlights

The demo illustrates how to

  • Leverage common development technologies to enable compatibility and re-usability across multiple channels
  • Access information and applications intuitively and securely through self-service portals for customers, employees and partners
  • Automate and manage cross enterprise business process shared services across multiple channels

Showcase

  • Mobile & Identity Management: MAF 2.0, OAM Mobile and Social, OAG, OID
  • Integration:  Pre-built integrations RightNow, JDEdwards
  • Infrastructure: SOA 12c, Oracle Service Bus, WebCenter Portal

Call to Action

For questions/feedback please contact petraas.bhathena@oracle.com or anand.prasad@oracle.com in GSE.

For more information about Cloud Integration please visit the SOA Partner Community Workspace here AppAdvantage & Cloud Integration (free membership required www.oracle.com/goto/emea/soa)


Sunday Nov 23, 2014

Multi-channel Service Delivery Demo

Customers today constantly engage with companies across multiple channels. Companies need to be able to engage, sell to, and service customers across all channels: the web, in a store, over the phone, via a mobile device or through social channels. This demo showcases how customers can be quickly and efficiently serviced across multiple communication channels or touch points such as a mobile phone, tablet or a desktop over a secure infrastructure.

Use-case:


A fictional company PowerCo, which is an industrial manufacturer, wants its customers to be able to access the mobile application it provides, to conveniently research and resolve any issues they may have. Furthermore, the company wants to increase the productivity of its Service Reps and field technicians by providing them with a single unified view of all the issues its customers are facing. By delivering consistent, accurate and the most up-to-date information, regardless of who is handling the issue, PowerCo aims to provide a seamless experience to all its customers.

The sequence of steps are highlighted below - 

The demo highlights the following key pieces -

  • Connectivity, Orchestration & Common enterprise services – The ability to automate and manage cross enterprise business process shares services across multiple channels using Oracle SOA suite and Service Bus
  • Develop and deploy applications across multiple channels - The ability to access information and applications intuitively and securely through self service portals for customers, employees and partners using Oracle Mobile Suite and WebCenter Portal
  • Secure infrastructure for users – Authentication and authorization and governance and management using Oracle Identity Management