Friday Jan 16, 2015

Tackling SaaS Integration, Multi-Channel Experience and Integrated Systems

Running a digital business or moving towards it? Building a cloud strategy or busy implementing it? Have mobile on your mind? Well, Oracle Fusion Middleware is the cloud platform to support your digital business. Coming out of Oracle OpenWorld, I found there were a few key themes you could bundle some of our customers' questions in. So, I sat down with product and domain experts to better understand some of the more common use cases we have started to hear around digital businesses and cloud.

SaaS to On-Premise Integration: While most organizations have adopted a cloud strategy - public, private or hybrid, a recent survey shows that 81% of those organizations agree that it is important for the applications to be fully integrated with each other and other software to reap the full benefits of cloud. And over 40% believe that cloud poses a security risk to their information and infrastructure. From a development standpoint, an integration platform rather than point to point integration ensures lowest TCO, less maintenance and upgrade costs, more scalability and flexibility for an organization. The same integration platform that supports your on-premise infrastructure supports your SaaS model too and ensures better integration between SaaS and On-Premise applications. Catch this brief webcast and demo to see how Oracle enables simplified SaaS to On-Premise integration.

Multi-Channel Enablement: Whether you are a B2B or a B2C, your customers, partners and even your employees have come to expect a seamless, consistent multi-channel experience. They need to be able to get the information they need on desktop or phone,  via web or mobile securely, anytime and anywhere. How do you enable this digital experience across multiple channels without adding to your development costs? How do you ensure security across these channels? And most of all, how do you give them a user experience that will have them coming back to you? Catch this demo webcast to learn how.

Platform Optimization: Integrated systems are all the rage today. You can't move through tech news without bumping into the term "integrated systems". But what is the value of one? If your hardware and software are optimized to support your middleware and your applications, there are  clear advantages to that - high performance, high reliability and availability, lower operational expenses (OpEx) and better efficiency. But then does deployment get tricky? How are private cloud environments supported? This webcast, complete with a demo, answers those questions and more.

Have more questions? Let's keep the conversation going. Send us your comments and we will get the product experts to answer those for you.

Monday Jan 12, 2015

RightNow & JDEdwards Integration Demo by SOA Suite 12c Including Mobile App

Crossposted article by Richard Lefebvre 

To get access to the Oracle demo system please visit first OPN (OPN account required)

Oracle GSE account members with interest in Tech, FMW, JDEdwards or Service Cloud; +GSE +PDIT DSS

Customers today constantly engage with companies across multiple channels. Companies need to be able to engage, sell to, and service customers across all channels: the web, in a store, over the phone, via a mobile device or through social channels. Customers desire a simple, secure and consistent experience, whether it is a bank they are interacting with, or a retail store they are ordering a product from, or a service and maintenance request they are creating.


The demo illustrates how to

  • Leverage common development technologies to enable compatibility and re-usability across multiple channels
  • Access information and applications intuitively and securely through self-service portals for customers, employees and partners
  • Automate and manage cross enterprise business process shared services across multiple channels


  • Mobile & Identity Management: MAF 2.0, OAM Mobile and Social, OAG, OID
  • Integration:  Pre-built integrations RightNow, JDEdwards
  • Infrastructure: SOA 12c, Oracle Service Bus, WebCenter Portal

Call to Action

For questions/feedback please contact or in GSE.

For more information about Cloud Integration please visit the SOA Partner Community Workspace here AppAdvantage & Cloud Integration (free membership required

Wednesday Jan 07, 2015

IT Leaders Discuss Their Business Goals and Technology Solutions

Happy New Year! Hope 2015 is off to a great start for you.

One of the biggest highlights for us in 2014 was getting an opportunity to visit and spend some time with the IT Leaders of successful organizations around the world. The objective of each of these documentaries was to understand the business imperatives of such organizations, get insights from the IT Leaders on how they align their IT objectives with the company's business goals and how they measure the impact of their IT & business investments on their customers, vendor ecosystem, the company's employees and of course, the company's bottom line. And we then have technology experts walk us through the technical implementations that has made all that possible.

Based on their business imperatives, organizations had taken different paths and driven diverse IT roadmaps to deliver business success. Northumbrian Water in the UK enabled mobility for its remote workforce to drive 24 X 7 operations. Pella, a major windows and doors manufacturer in the USA built a contextual web experience for its online visitors while creating a self-service portal for its sales and dealers network and an online appointment scheduling tool to deliver a unique and superior digital experience. Grupo Farmacos, a major medical supplies distributor in Mexico has set up an optimized IT infrastructure that is suited to each of its four different business units, one dealing with high transaction volume, other requiring 24 X 7 availability and the other requiring high level of reliability with high performance for health needs. Ricoh Americas, an IT services and office equipment company, is delivering on its "Anytime, Anywhere" promise to its customers by allowing them to scan their products and either troubleshoot issues themselves or easily log those while in the backend, the seamless cloud to on-premise integration delivers the desired results. And Siram, an energy distribution company in Italy has automated its RFP process to deliver efficiency, bring transparency and drive cost control with automated business process management.

We were incredibly fortunate to have gotten some time with the executives of such elite companies and to be able to share their stories with you. For your convenience, we have made all these documentaries available in one place, that can be played on-demand. Hope you enjoy and benefit from these as we have enjoyed pulling these together.

Happy 2015!

Wednesday Dec 03, 2014

Partner Column: The Journey to PaaS, Part One

Author: Debra Lilley, ACE Director

I have been writing a monthly column on this blog discussing AppAdvantage and totally random thoughts but now I am going to add to that a monthly update on the road to PaaS.

As customers adopt SaaS (Software as a Service) either as a replacement system or to co-exist with their existing applications they are looking for ways to extend them to add additional value to their investment with extensions.  The design principles of Fusion mean this is possible without the old problems of customisations, but Cloud means you can’t get to the development layer of your applications, so how do you extend?

PaaS, Platform as a Service gives you and your partners the development layer needed, and allows the extensions to be hosted and sold just like SaaS and use the same integrations utilised for coexistence. 

The first step is to understand PaaS, and what is available today.

For simple extensions that have a set process and simple integration you can use the Java Cloud Service and APEX in the Database Cloud Service

Ultimately every extension you create should look and feel like Fusion,  the same user experience (UX) Oracle has delivered. So this means you need to use the same tools. This means Oracle SOA Suite for both configuration for different needs as well as integration.

Where do you start? Well again, Oracle can help. The UX team have developed the Rapid Development Kit and you should consider using this as a blueprint.

This is an exciting journey and one I hope you will follow with me.

About the Author:

Debra Lilley, VP Certus Cloud Services, Fusion Champion, UKOUG Board Member, Fusion User Experience Advocate and ACE Director.

Lilley has 18 years experience with Oracle Applications, with E Business Suite since 9.4.1, moving to Business Intelligence Team Lead and Oracle Alliance Director. She has spoken at over 100 conferences worldwide and posts at debrasoraclethoughts 

Sunday Nov 23, 2014

Multi-channel Service Delivery Demo

Customers today constantly engage with companies across multiple channels. Companies need to be able to engage, sell to, and service customers across all channels: the web, in a store, over the phone, via a mobile device or through social channels. This demo showcases how customers can be quickly and efficiently serviced across multiple communication channels or touch points such as a mobile phone, tablet or a desktop over a secure infrastructure.


A fictional company PowerCo, which is an industrial manufacturer, wants its customers to be able to access the mobile application it provides, to conveniently research and resolve any issues they may have. Furthermore, the company wants to increase the productivity of its Service Reps and field technicians by providing them with a single unified view of all the issues its customers are facing. By delivering consistent, accurate and the most up-to-date information, regardless of who is handling the issue, PowerCo aims to provide a seamless experience to all its customers.

The sequence of steps are highlighted below - 

The demo highlights the following key pieces -

  • Connectivity, Orchestration & Common enterprise services – The ability to automate and manage cross enterprise business process shares services across multiple channels using Oracle SOA suite and Service Bus
  • Develop and deploy applications across multiple channels - The ability to access information and applications intuitively and securely through self service portals for customers, employees and partners using Oracle Mobile Suite and WebCenter Portal
  • Secure infrastructure for users – Authentication and authorization and governance and management using Oracle Identity Management