Thursday Sep 18, 2014

Inside the OOW Session CON8363: Enabling Multi-Channel Service Delivery

By: Harish Gaur, Director, Oracle Fusion Middleware

According to Forrester, U.S. mobile phone and tablet commerce is expected to reach $293 billion by 2018, up from $114 billion in 2014. No wonder, mobile enablement of ERP, CRM, SCM and multitude of enterprise apps is a high priority for every IT organization. Its imperative organizations don’t create a fragmentation of enterprise architecture (and underlying data & processes) while doing so.

To ensure a consistent architecture across multiple channels (mobile, tablet, desktop, smart sensors), Multi-Channel Service delivery could be a key strategy - a strategy that could eventually lead to better customer experience & reduced operational costs.

Oracle Application customers rely on Oracle Fusion Middleware platform for extending their applications. We are now starting to see Oracle Fusion Middleware being leveraged by e-Business Suite, PeopleSoft, JD Edwards, Siebel, RightNow, SalesForce.com customers to realize the vision of multi-channel service delivery.

Figure 1: Fusion Middleware is the foundation for multi-channel service delivery

As customers embark on their respective mobile strategy, enterprise architecture should be able to address the following requirements

  • How do you offer consistent customer self-service to customers/partners/employees across mobile, tablet, desktop?
  • Can you enable unified architecture to ensure developers are not duplicating business logic for different channels?
  • What is your strategy to ensure channel interactions are secured through a common identity management infrastructure?
  • Do you have centralized set of APIs across different channels to integrate with backend applications and processes?

To learn answers to these questions, please check out OpenWorld session “Bridging Mobile and Desktop: Enabling Multichannel Access to Oracle Applications” on Tuesday Sept 30th 10:45AM. You will see live demonstration of multi-channel self-service scenario across two enterprise applications (JD Edwards Enterprise One and RightNow Service Cloud) and the underlying architecture supporting it. We are also planning to invite a customer to share their journey of multi-channel service delivery.

Click here for more details

Bridging Mobile and Desktop: Enabling Multichannel Access to Oracle Applications [CON8363]

Tuesday, Sep 30, 10:45 AM - 11:30 AM - Moscone West - 3018

Saturday Sep 06, 2014

Cordova Calendar Plugin and Oracle Mobile Application Framework

Did you know that the new Oracle Mobile Application Framework (MAF) used Cordova to get access to native device services? That’s right. Cordova is pretty much the belle of the ball in terms of the goto technology for providing native devices access. Oracle MAF extends further by bringing in Java, the most popular enterprise programming language, to the mobile arena. You build mobile apps with Java and HTML5.

Cordova is great because of its plugin architecture, and Oracle’s own Chris Muir just posted a detailed blog on how to integrate the Cordova “Calendar” plugin for iOS, with Oracle MAF. The plugin allows your MAF application to create, update and delete entries in the mobile device’s calendar. Chris created a detailed post on his experience locate here.

BTW, are you planning to go to Oracle OpenWorld this year? Then checkout all the focus on mobile offerings

To stay on top of the latest in Oracle mobile offerings, follow us @OracleMobile or subscribe to our mobile blog here.

Monday Jul 28, 2014

RESTify your Backends for Mobile Access

Recently Oracle released the new Oracle SOA Suite 12.1.3.

One of the key areas of interest for mobile developers is the all new Oracle Service Bus 12.1.3.

One thing that will make many of the mobile developers who are using Oracle's tool to develop mobile apps is that the service bus design time experience has been integrated into the all new JDeveloper 12.1.3. So now you have a single tool that allows you to build mobile back-ends as well as mobile front-ends.

In addition new features further simplify creating REST interfaces for your existing APIs. Check out some of the cool new REST capabilities in this video

 


Friday Jul 25, 2014

Community Powers Oracle

Author: Debra Lilley, ACE Director

Once you have decided on your initiative to drive value from Oracle Applications using Oracle Fusion middleware you need to think about the skills you need. Are you going to use a Systems Integrator, in house capability, or increasingly some form of cloud offering? Whichever you decide on you will still have a learning curve which is where I believe community is the answer. Not all learning has to be formal classroom led, look at the skills needed and select the formal training for the base skills, but for the areas you need an understanding of, and these won’t even be all be technical and then to learn more about the formal skills, I recommend community learning.

The Oracle Community is an enormous wealth of groups all offering their members a different angle on learning, through education, through sharing and through asking questions.

This blog, has the strapline, ‘Inside Oracle’s Middleware Community’ and is the sharing of knowledge from a wide range of contributors.

Oracle itself has Oracle Technology Network (OTN) which is a phenomenal resource. It is ‘the world's largest community of developers, admins, and architects using industry-standard technologies in combination with Oracle its articles, blogs and forums cover most of the technology’. Check out this infographic to appreciate the impact OTN has on the community.

OTN is also responsible for the ACE Program which I am so proud to be a part of, they recognise individuals who have demonstrated both technical proficiency and strong credentials as community enthusiasts and advocates. Most people in the ACE program present on their topics at User Groups and these are in my opinion the best place to learn, from people who have the knowledge, the passion and the experience.

I started my Oracle community life in my local usergroup UKOUG and love the opportunity to share my knowledge with others, and to learn. Just look at the agenda of usergroup events to see just how much opportunity there is to learn; for UKOUG we have just launched both our Technical and Applications agendas, take a look and see the wealth of content.

This year I attended both Collaborate and Kscope in the US. One of the downsides of being involved in the running of a usergroup is you don’t get the chance to attend any sessions (other than the ones you give), so I use these two conferences to do my learning. Collaborate covers the deeply technical mainly database side with IOUG, and then for this audience the Applications through Quest and OAUG. Kscope is run by ODTUG who cover development and middleware and the home of the technology this blog covers. Most countries have a usergroup and OTN through the ACE program helps great international speakers attend so be a part of the user group. In fact, usergroups have a community themselves, the IOUC, where they share and learn from each other. There is also User Group Sunday at Oracle Open World and along with both Oracle and non-Oracle speakers the whole event has almost 2,000 sessions.

And if you haven’t made that decision yet, user groups are a great place to see and hear what others have done with their Oracle investment.

Most of the great educators, ACEs, Speakers, Oracle Product Managers also blog, a quick Google search on your topic will show up the best, or check out the ACE register and subscribe to the ones that interest you.

And ever wondered where your partner learns? Well they too have communities, the Oracle Partner Network, OPN have them for different areas and the blueprint for the best of them is the SOA & BPM Community with over 5,000 members run by Jürgen Kress.

My final thought is about Cloud. It sounds like utopia, no need to worry about anything, and yes you may not need to worry about the technology, but it introduces new challenges - managing the cloud provider, new constraints and how to get the best from it? All questions that require a new community, for cloud users and in UKOUG, we will be launching this soon.

Community - no better place to start your Oracle AppAdvantage learning. 

About the Author:

Debra Lilley, Fusion Champion, UKOUG Board Member, Fusion User Experience Advocate and ACE Director.

Lilley has 18 years experience with Oracle Applications, with E Business Suite since 9.4.1, moving to Business Intelligence Team Lead and Oracle Alliance Director. She has spoken at over 100 conferences worldwide and posts at debrasoraclethoughts 

Thursday Jul 10, 2014

OpenWorld Update: Content Catalog NOW LIVE!

The countdown has started and Oracle OpenWorld 2014 is just around the corner.  Now is the perfect time to scope out what sessions and Hands-on-Labs might be of interest to you and sessions you don't want to miss.  The Content Catalog on the OpenWorld 2014 is now live so you can search through hundreds of sessions to spot ones that may be of interest.  Stay tuned on the Fusion Middleware blog for continued OpenWorld information, including when you can actually build your schedule for the week and be ready for a great show. 

Content Catalog available at:  https://www.oracle.com/openworld/index.html

Wednesday Jul 09, 2014

Oracle Fusion Middleware Newsletter is Now Out

The July edition of Oracle Fusion Middleware is now out! The newsletter covers our latest news announcements, product and solution features, technical resources, upcoming events and more.

As you know, we have had a busy couple of months here in middleware. This edition of the newsletter covers our recent announcement of Oracle SOA Suite 12c and outlines the list of resources available to you for more information on the latest release. We have also had significant updates on the mobility front since our last feature on Oracle Mobile Platform in the December edition. Catch up on the very latest on Oracle Mobile Suite and Oracle Mobile Security Suite and learn how Oracle Fusion Middleware now offers a comprehensive solution for enterprise mobility.

Oracle Fusion Middleware is as much about products as it is about people behind those products. The July edition puts the spotlight on Suhas Uliyar, Vice President of Mobile Strategy and Product Management at Oracle. Find out about his team's charter, his mission and passions in life.

And  don't miss our compilations of news, events, latest technical resources, webcasts, and more.

We recommend you subscribe to the newsletter for your bi-monthly dose of all things middleware. 

Tuesday Jul 08, 2014

Victorian State Revenue Office Turns to Fusion Middleware to Boost Delivery of Online Services and Streamline Business Processes

 Seeing our customers succeed is something we strive for constantly.  The State Revenue Office for the Victorian government has seen success with Oracle Fusion Middleware.  Collecting in excess of $11 billion in revenue, the State Revenue Office (SRO)  is the tax collection agency for the Victorian Government.   The SRO has deployed Oracle Fusion Middleware and Oracle Exadata to increase system performance, improve delivery of online services as well as the customer experience.  Oracle BPM, Oracle SOA Suite and Oracle WebLogic Suite, have been used to automate what were previously manual back-end processes. Furthermore, Oracle Exadata and Oracle Fusion Middleware have also helped SRO in its high security environment, which is particularly critical with the advent of self-service, online business services.

Paul Duffer, CIO- Victorian State Revenue Office commented, "We’re extremely happy with what we have been able to achieve so far with Oracle Exadata and Oracle Fusion Middleware. Ultimately, our aim is to improve the level of service to both Victorian taxpayers and to the Victorian Government and this deployment is delivering on both fronts. "  

 For more information on Oracle Fusion Midddleware go to http://www.oracle.com/us/products/middleware/overview/index.html

Thursday Jul 03, 2014

Register for OpenWorld 2014: Early Bird Pricing Still Available

Have you registered for Oracle OpenWorld 2014? If not, it's certainly not too late, but you should take advantage of registration discounts.  Oracle's early bird pricing for the conference continues till July 18, 2014.  A full conference pass is $2,150 vs buying an all conference pass on site is $2,650. OpenWorld is a great opportunity to learn about the latest technology and network with other peers and attend sessions, Hands on Labs and General Sessions from Oracle executives.  See you the big show that's just around the corner.   

Wednesday Jul 02, 2014

Oracle Employee Ryan Pitts Awarded Congressional Medal of Honor

 Oracle is proud to announce that one of its very own, Ryan M. Pitts, a former active duty Army Staff Sergeant and current Oracle employee was awarded the coveted Congressional Medal of Honor. The Congressional Medal of Honor is the highest military decoration awarded by the United States government for combat valor.  He will become the ninth living recipient of this prestigious award to honor his actions in Iraq or Afghanistan.  Former Staff Sergeant Pitts will be awarded the Medal of Honor for his courageous actions while serving as a Forward Observer during combat operations in Afghanistan on July 13, 2008.  He will be awarded next month at the White House. 

Here's what Oracle President, Mark Hurd expressed, “Today we recognize the distinguished service and outstanding integrity of former Staff Sergeant Ryan Pitts as he receives our nation’s highest military honor.  He has demonstrated leadership, dedication and a commitment to excellence and we are proud to have him as an Oracle employee.

 Check out the press release regarding this very special achievement.  


Friday Jun 27, 2014

Oracle Launches BPM Suite 12c

Today, Oracle launched BPM Suite 12c to help businesses optimize and automate their business processes, but enable them to establish deeper connections that will drive ongoing engagement.  Oracle BPM Suite 12c, the industry’s most social, unified, and complete BPM solution, helps organizations plan and manage their entire business architecture.  With the new release, organizations are able to quickly adapt to rapidly changing business requirements, enhance time-to-value for new processes, and help their customers realize improvement and efficiency gains.

Oracle BPM Suite 12c includes improvements to the product’s Business Activity Monitoring and Business Architecture Modeling features and enhanced support for Adaptive Case Management and Oracle Process Accelerators.  For more information on all the new features and enhancements BPM Suite 12c has to offer, join us on August 6th @ 10 AM PT for the launch webcast.  For more information on registering for the launch webcast click here.  


Thursday Jun 26, 2014

Disruptive Innovation: Using Oracle Technology

Written By: Debra Lilley - ACE Director, Fusion Applications 

I love the term ‘disruptive technology’ – disruptive appeals to the rebel within me, but it actually refers to technology that changes what we do http://en.wikipedia.org/wiki/Disruptive_innovation

Mobile and social are two examples of disruptive technology, you may not think it but remember my first blog posting https://blogs.oracle.com/fusionmiddleware/entry/global_perspective_ace_director_from 6 years ago we didn’t even have these in the mainstream, and they have so changed the way we live and do business.

If you are looking to bring these new technologies to your enterprise, they have to be disruptive, don’t simply use Fusion Middleware to do what you have always been doing, there will be little or no business benefit.

When you implemented your existing applications you probably did a lot of process mapping and gap analysis with your processes against the application. When implementing Fusion Applications best practice is not to do that initially, look at what Oracle offers as a process and then see if it works for you. Unless it is a mission critical or so unique it is your business differentiator there is probably not much to change, and you will be amazed at how the technology allows you to work. A great example is reporting in Financials, today we typically have many reports and yet in Fusion there are very few ‘printed’ reports because you don’t need them, the specialized analytics gives you all the information you need at your fingertips.

And my favourite but very simple disruptive technology in Fusion Apps (which uses webcentre) is the simple way to interact with a person or customer every time you come across them in a transaction. A simple over the field exposes their name, a direct link to email, the ability to phone if you have VOIP, etc etc. Simple, yet changes the way we do business, disruptive technology.

Debra Lilley, Fusion Champion, UKOUG Board Member, Fusion User Experience Advocate and ACE Director.  Lilley has 18 years experience with Oracle Applications, with E Business Suite since 9.4.1, moving to Business Intelligence Team Lead and Oracle Alliance Director. She has spoken at over 100 conferences worldwide and posts at debrasoraclethoughts 

Tuesday Jun 24, 2014

Save an Extra 200$ on OOW Registration !

Looking to get ahead of the pack when it comes to Oracle OpenWorld registration?  There is a social media sale coming to close tonight at 11:58 PM PT. Get an extra 200$ off registration with code DSJ4 -- this is on top of the 500$ early bird registration discount.  This comes out to a 700$ discount on registration fees !! Take advantage of this sale soon.  Don't miss out on this year's OpenWorld and be a part of Oracle's flagship event. 


Friday Jun 13, 2014

IT Insourcing: The New Normal

Written By: Rick Beers, Senior Director - Product Managmeent, Oracle Fusion Middleware

I was doing a little research last week on some of Oracle’s customers who best exemplify the architecture of AppAdvantage and stumbled upon something unexpected when I checked up on Melbourne, Australia’s Yarra Valley Water. They have recently begun insourcing IT, bringing previously outsourced IT services back in house, as explained by last year’s itnews article entitled “Insourcing, the New Black”. Reading it got some creative juices flowing.

The trend towards IT insourcing (or ‘back-sourcing’, as it is also known) has been widely reported over the past two years. Much of the analysis has been anecdotal and tied to high profile examples such as General Motors (‘GM will slash IT Outsourcing’) and Delta Airlines (‘Delta Airlines to Take Control of its Data Systems). IT spend is notoriously difficult to track consistently so short term trends are unreliable, but there is clearly something going on that is beginning to reverse a 25 year trend.

IT outsourcing virtually exploded during the mid-late 1990’s, the result of the industry-wide success in standardizing business processes and business data and the ERP systems driving them. Until that time, IT outsourcing was largely limited to hardware and infrastructure within a hosting model. With the broad adoption of ERP, business process and data standardization, both real and perceived, produced the business case necessary for platform-wide outsourcing to succeed. As ERP matured and began to commoditize during the 2000’s, the trend accelerated. Lately the trend lines flattened and by some measures have actually begun to reverse. Deloitte recently published an extensive analysis of this developing trend (From Bangalore to Boston, the trend of bringing IT back in-house’). 

And it is certainly part of a broader trend of operational insourcing over the past 4 years, led by high profile cases such as Starbucks, Caterpillar and GE. Most often cited as core reasons for the shift are (1) the need to get closer to the customer, (2) the pace of business change and (3) escalating wages in countries such as India and China as their economies mature. But the more I think about it, the more it appears that something else may be driving IT insourcing; something more impactful. The underreported driver of IT insourcing may very well be the role that enterprise technology is playing in what might be the beginning of a disruptive cycle in the traditional IT outsourcing model.

IT is becoming a strategic capability again after a 20 year cycle of commoditization and cost cutting. The Big 4 of Innovation, Social, Mobile, Cloud and Big Data, are elevating IT to a leadership role in the development of enterprise strategy rather than in just implementing a strategy already established. IT operational skills, particularly those of enterprise, process and technology architecture, are becoming core strategic assets that belong in house.

Enterprise technology is disintermediating away from the ERP centric models of the past 25 years to a hybrid of ERP and Best of Breed, interoperating in real time thanks to maturing Integration and Identity Management capabilities. Layered enterprise systems frameworks, such as Oracle’s AppAdvantage below right, are allowing enterprises to decouple processes that should be agile, such as Talent Management t from those that should be standardized (such as core HR). This in turn allows outsourcing to accommodate standardized processes (aka ERP) while keeping control of technologies and agile processes in house. 


Finally, the Cloud itself is a type of IT outsourcing. With the emergence of Platform as a Service and Infrastructure as a Service to add to the maturing SaaS market, IT organizations can effectively outsource parts of their operation while retaining control of how they are architected and operated. This is probably the most disruptive of all forces driving IT insourcing and it will continue to accelerate, perhaps exponentially.

To be sure, IT outsourcing is not going away, rather it is evolving away from al all-in, platform model to one designed to accommodate a variety of business models, providing CIO’s levers to pull in influencing and executing their enterprise strategy. Above all else are the 2 C’s most valued by IT leaders: Control and Choice. Such leaders can finally be bound by the requirements of the enterprise, not by restrictive technologies.

Tuesday Jun 10, 2014

Oracle Unveils Breakthrough Technology: Database In-Memory

Missed Larry Ellison's big announcement yesterday? Oracle announced the Database In-Memory for Oracle Database12c  which  transparently extends the power of the database to enable organizations to discover business insights in real-time while simultaneously increasing transactional performance. Here's why this is important  - this new breakthrough technology enables enterprises to get faster answers to business questions ultimately leading to faster business action. Oracle Database In-Memory delivers leading-edge in-memory performance without the need to restrict functionality or accept compromises, complexity and risk. For more information on Oracle Database In-Memory go to http://www.oracle.com/us/corporate/press/2215795

Thursday May 29, 2014

Understanding the Value of SOA

Written By: Debra Lilley, ACE Director, Fusion Applications

Again I want to talk from my area of expertise of Fusion Applications and talk about their design fundamentals. If you look at the table below and start at the bottom Oracle have defined all of the business objects e.g. accounts, people, customers, invoices etc. used by Fusion Applications; each of these objects contain all of the information required and can be expanded if necessary.

 That Oracle have created for each of these business objects every action that is needed for the applications e.g. all the actions to create a new customer, checking to see if it exists, credit checking with D&B (Dun & Bradstreet < http://www.dnb.co.uk/> ) , creating the record, notifying those required etc. Each of these actions is a stand-alone web service. Again you can create a new actions or subscribe to an external provided web service e.g. the D&B check.

The diagram also shows that all of development of Fusion Applications is from their Fusion Middleware offerings.

Then the Intelligent Business Process is the order in which you run these actions, this is Service Orientated Architecture, SOA. Not only is SOA used to orchestrate actions within Fusion Applications it is also used in the integration of Fusion Applications with the rest of the Oracle stable of applications such as EBS, PeopleSoft, JDE and Siebel. The other applications are written with propriety development tools so how do they work with SOA? It’s a very simple answer, with the introduction of the Oracle SOA platform each process within these applications was made available to be called as a web service. I won’t go into technically how that is done but what’s known as a wrapper to allow each of them to act in this way was added.

Finally at the top of the diagram are the questions that each Fusion Application process must answer, and this is the ‘special’ sauce that makes them so good, the User Experience, but that is a topic for another day, or you can read about it in my blog http://debrasoracle.blogspot.co.uk/2014/04/going-on-record-about-fusion-apps-cloud.html or Oracle’s own UX blog https://blogs.oracle.com/usableapps/

The concept behind AppAdvantage is not new the idea that Oracle technology can add value to your Oracle applications investments is pretty fundamental. Nishit Rao who is in AppAdvantage team provided myself and other ACE Directors with demo kits so that we could demonstrate SOA running with the applications. The example I learnt to build was that of the EBS inventory open interface. The simple concept is that request records can be added to a table and an import run that creates these as transactions in inventory. What’s SOA allows you to do is to add to the table from any source and then run this process automatically whereas traditionally you had to run the process at regular intervals because you didn’t know if the table was empty or not. This may just sound like a different way of doing the same thing but if the process is critical for your business then the interval was very small and the process run potentially many times unnecessarily. Using SOA it only happened when necessary without any delay.

So in my post today I’ve talked about how SOA is used with Fusion Applications and in the linking with more traditional applications but that is only the tip of the iceberg of potential, your applications are just part of your IT systems and SOA can orchestrate your data across all of them; the beauty of open standards.

 Debra Lilley, Fusion Champion, UKOUG Board Member, Fusion User Experience Advocate and ACE Director.  Lilley has 18 years experience with Oracle Applications, with E Business Suite since 9.4.1, moving to Business Intelligence Team Lead and Oracle Alliance Director. She has spoken at over 100 conferences worldwide and posts at debrasoraclethoughts

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