Monday Jan 12, 2015

RightNow & JDEdwards Integration Demo by SOA Suite 12c Including Mobile App

Crossposted article by Richard Lefebvre 

To get access to the Oracle demo system please visit first OPN (OPN account required)

Oracle GSE account members with interest in Tech, FMW, JDEdwards or Service Cloud; +GSE +PDIT DSS

Customers today constantly engage with companies across multiple channels. Companies need to be able to engage, sell to, and service customers across all channels: the web, in a store, over the phone, via a mobile device or through social channels. Customers desire a simple, secure and consistent experience, whether it is a bank they are interacting with, or a retail store they are ordering a product from, or a service and maintenance request they are creating.

Highlights

The demo illustrates how to

  • Leverage common development technologies to enable compatibility and re-usability across multiple channels
  • Access information and applications intuitively and securely through self-service portals for customers, employees and partners
  • Automate and manage cross enterprise business process shared services across multiple channels

Showcase

  • Mobile & Identity Management: MAF 2.0, OAM Mobile and Social, OAG, OID
  • Integration:  Pre-built integrations RightNow, JDEdwards
  • Infrastructure: SOA 12c, Oracle Service Bus, WebCenter Portal

Call to Action

For questions/feedback please contact petraas.bhathena@oracle.com or anand.prasad@oracle.com in GSE.

For more information about Cloud Integration please visit the SOA Partner Community Workspace here AppAdvantage & Cloud Integration (free membership required www.oracle.com/goto/emea/soa)


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