By Tanu Sood-Oracle on Oct 22, 2014
Based in Lewisville, Texas, Overhead Door is a 92-year-old, nearly US$1 billion company focused on manufacturing, distributing, installing, and servicing a wide range of openers and doors, from residential and commercial garage doors and revolving, automatic sliding, and pedestrian doors to truck doors and ramps. The company manufactures, installs, and services the doors, and the company’s products are sold through OEMs; dealers; distributors; and retailers such as Lowe’s, Home Depot, and Amazon. Overhead Door is owned by Sanwa Holdings Corporation of Japan and has more than 3,500 employees; 17 manufacturing locations across the United States, Mexico, and the United Kingdom; and about 100 company-owned sales and service centers across North America.
When the company acquired its largest competitor, Wayne-Dalton in 2009, the company needed to rethink its IT strategy to streamline its IT footprint, optimize business processes and maintain industry leadership. Overhead Door selected an Oracle integrated hardware and software solution to help improve customer intimacy with increased performance and support. An Oracle AppAdvantage story with Oracle Fusion Middleware in use with Oracle Applications, alongside Oracle Engineered Systems, Oracle technology provides the foundation that will allow Overhead Door to scale and grow over time.
Catch the brief video to learn how the company used technology to move their business forward.
Exalogic Product Marketing Team Blog
This week has been full of Oracle Exalogic information. On Tuesday, we had our screencast, “Running Applications on Oracle Exalogic” (you can catch the replay below.
On Thursday, we published our latest white paper, “Getting the Most Out of Your Applications with Oracle Exalogic” (download here).
As an applications platform, Exalogic offers a critical
piece of the middleware puzzle. And to address today’s business imperatives,
you may be interested in many of the other pieces that Oracle Fusion Middleware
offers. You can find all the videos and assets for The New Business Imperative:
Social, Mobile, Cloud screencast program here.
Download the paper. Happy reading!
Engage with Us
Exalogic Product Marketing Team Blog
We hoped you enjoyed our recent screencast, “Running Application on Oracle Exalogic”, and got a fresh perspective on moving applications to the cloud without having to build the entire application platform yourself. In case you missed the screencast, you can catch the replay here
While it’s true that a picture is worth a thousand words, it’s sometimes interesting to read a thousand words, too (or even 3,000). You can now download our new Exalogic white paper, where you can read:
Download the paper. Happy reading!
Engage with Us
Exalogic Product Marketing Team Blog
In all the excitement about cloud computing, it’s easy to overlook a little practical matter: you still need actual hardware, software, networking and storage components to make it work.
So while the cloud frees end users from having to build and manage their own computing infrastructure, someone else (whether internally or at an external service provider) has to do it for them. And that someone will face the age-old questions of which hardware and software components to buy, how to integrate and manage them, and how to support the applications that users are running. And this now comes with the added requirement to support the cloud, social and mobile capabilities needed by today’s users.
This week’s installment in The New Business Imperative: Social, Mobile, Cloud, discusses the best platform to run your applications in this new era. Oracle Exalogic gives you a pre-integrated and certified hardware and software solution, with all the cloud capabilities already built in.
Ayalla Goldschmidt, Director, Product Marketing discusses how Exalogic supports key IT and helps you seize business opportunities faster, lower business risk, and lower the cost and complexity of doing business.
Engage with Us
Today, we are featuring a customer interview with Ingvar Petursson, Senior VP of IT at Nintendo of America. Nintendo is the leading game and entertainment company with products like the Wii, Nintendo 3DS, and its next great home console Wii U. Nintendo has enabled fast time-to-market and provided a high-availability platform for global business and gamer support systems with Oracle Exalogic and Oracle Exadata.
See a demo featuring Yoav Eilat, Director of Product Marketing. Yoav demonstrates how easy it is to deploy new applications and how administrators can manage the entire system from a single console on Exalogic.
Hasan Rizvi, Executive Vice President of Oracle Fusion Middleware & Java took the stage on Tuesday to discuss how Oracle Fusion Middleware helps enable business innovation. Through a series of product demos and customer showcases, Hassan demonstrated how Oracle Fusion Middleware is a complete platform to harness the latest technological innovations (cloud, mobile, social and Fast Data) throughout the application lifecycle.
Fig 1: Oracle Fusion Middleware is the foundation of business innovation
This Session included 4 demonstrations to illustrate these strategies:
1. Build and deploy native mobile applications using Oracle ADF Mobile
2. Empower business user to model processes, design user interface and have rich mobile experience for process interaction using Oracle BPM Suite PS6.
3. Create collaborative user experience and integrate social sign-on using Oracle WebCenter Portal, Oracle WebCenter Content, Oracle Social Network & Oracle Identity Management 11g R2
4. Deploy and manage business applications on Oracle Exalogic
Nike, LA Department of Water & Power and Nintendo joined Hasan on stage to share how their organizations are leveraging Oracle Fusion Middleware to enable business innovation.
Managing Performance in the Wrld of Social and Mobile
How do you provide predictable scalability and performance for an application that monitors active lifestyle of 8 million users on a daily basis? Nike’s answer is Oracle Coherence, a component of Oracle Fusion Middleware and Oracle Exadata.
Fig 2: Oracle Coherence enabled data grid improves performance of Nike+ Digital Sports Platform
Nicole Otto, Sr. Director of Consumer Digital Technology discussed the vision of the Nike+ platform, a platform which represents a shift for NIKE from a "product" to a "product +" experience. There are currently nearly 8 million users in the Nike+ system who are using digitally-enabled Nike+ devices. Once data from the Nike+ device is transmitted to Nike+ application, users access the Nike+ website or via the Nike mobile applicatoin, seeing metrics around their daily active lifestyle and even engage in socially compelling experiences to compare, compete or collaborate their data with their friends. Nike expects the number of users to grow significantly this year which will drive an explosion of data and potential new experiences.
To deal with this challenge, Nike envisioned building a shared platform that would drive a consumer-centric model for the company. Nike built this new platform using Oracle Coherence and Oracle Exadata. Using Coherence, Nike built a data grid tier as a distributed cache, thereby provide low-latency access to most recent and relevant data to consumers. Nicole discussed how Nike+ Digital Sports Platform is unique in the way that it utilizes the Coherence Grid. Nike takes advantage of Coherence as a traditional cache using both cache-aside and cache-through patterns. This new tier has enabled Nike to create a horizontally scalable distributed event-driven processing architecture. Current data grid volume is approximately 150,000 request per minute with about 40 million objects at any given time on the grid.
Improving Customer Experience Across Multiple Channels
Customer experience is on top of every CIO's mind. Customer Experience needs to be consistent and secure across multiple devices consumers may use. This is the challenge Matt Lampe, CIO of Los Angeles Department of Water & Power (LADWP) was faced with. Despite being the largest utilities company in the country, LADWP had been relying on a 38 year old customer information system for serving its customers. Their prior system had been unable to keep up with growing customer demands.
Last year, LADWP embarked on a journey to improve customer experience for 1.6million LA DWP customers using Oracle WebCenter platform.
Figure 3: Multi channel & Multi lingual LADWP.com built using Oracle WebCenter & Oracle Identity Management platform
Matt shed light on his efforts to drive customer self-service across 3 dimensions – new website, new IVR platform and new bill payment service. LADWP has built a new portal to increase customer self-service while reducing the transactions via IVR. LADWP's website is powered Oracle WebCenter Portal and is accessible by desktop and mobile devices. By leveraging Oracle WebCenter, LADWP eliminated the need to build, format, and maintain individual mobile applications or websites for different devices. Their entire content is managed using Oracle WebCenter Content and secured using Oracle Identity Management. This new portal automated their paper based processes to web based workflows for customers. This includes automation of Self Service implemented through My Account - like Bill Pay, Payment History, Bill History and Usage Analysis. LADWP's solution went live in April 2012.
Matt indicated that LADWP's Self-Service Portal has greatly improved customer satisfaction. In a JD Power Associates website satisfaction survey, results indicate rankings have climbed by 25+ points, marking a remarkable increase in user experience.
Bolstering Performance and Simplifying Manageability of Business Applications
Ingvar Petursson, Senior Vice Preisdent of IT at Nintendo America joined Hasan on-stage to discuss their choice of Exalogic. Nintendo had significant new requirements coming their way for business systems, both internal and external, in the years to come, especially with new products like the WiiU on the horizon this holiday season. Nintendo needed a platform that could give them performance, availability and ease of management as they deploy business systems.
Ingvar selected Engineered Systems for two reasons:
1. High performance
2. Ease of management
Figure 4: Nintendo relies on Oracle Exalogic to run ATG eCommerce, Oracle e-Business Suite and several business applications
Nintendo made a decision to run their business applications (ATG eCommerce, E-Business Suite) and several Fusion Middleware components on the Exalogic platform. What impressed Ingvar was the "stress” testing results during evaluation. Oracle Exalogic could handle their 3-year load estimates for many functions, which was better than Nintendo expected without any hardware expansion.
Faster Processing of Big Data
Middleware plays an increasingly important role in Big Data. Last year, we announced at OpenWorld the introduction of Oracle Data Integrator for Hadoop and Oracle Loader for Hadoop which helps in the ability to move, transform, load data to and from Big Data Appliance to Exadata. This year, we’ve added new capabilities to find, filter, and focus data using Oracle Event Processing. This product can natively integrate with Big Data Appliance or runs standalone.
Hasan briefly discussed how NTT Docomo, largest mobile operator in Japan, leverages Oracle Event Processing & Oracle Coherence to process mobile data (from 13 million smartphone users) at a speed of 700K events per second before feeding it Hadoop for distributed processing of big data.
Figure 5: Mobile traffic data processing at NTT Docomo with Oracle Event Processing & Oracle Coherence
Did you miss this general session on Monday morning presented by Amit Zavery, VP of Oracle Fusion Middleware Product Management? There will be a recording made available shortly and in the meanwhile, here is a recap. Amit presented 5 strategies customers can leverage today to extend their applications.
Figure 1: 5 Oracle Fusion Middleware strategies to extend Oracle Applications & Oracle Fusion Apps
1. Engage Everyone – Provide intuitive and social experience for application users using Oracle WebCenter
2. Extend Enterprise – Extend Oracle Applications to mobile devices using Oracle ADF Mobile
3. Orchestrate Processes – Automate key organization processes across on-premise & cloud applications using Oracle BPM Suite & Oracle SOA Suite
4. Secure the core – Provide single sign-on and self-service provisioning across multiple apps using Oracle Identity Management
5. Optimize Performance – Leverage Exalogic stack to consolidate multiple instance and improve performance of Oracle Applications
Session included 3 demonstrations to illustrate these strategies.
1. First demo highlighted significance of mobile applications for unlocking existing investment in Applications such as EBS. Using a native iPhone application interacting with e-Business Suite, demo showed how expense approval can be mobile enabled with enhanced visibility using BI dashboards.
2. Second demo showed how you can extend a banking process in Siebel and Oracle Policy Automation with Oracle BPM Suite.Process starts in Siebel with a customer requesting a loan, and then jumps to OPA for loan recommendations and decision making and loan processing with approvals in handled in BPM Suite. Once approvals are completed Siebel is updated to complete the process.
3. Final demo showcased FMW components inside Fusion Applications, specifically WebCenter.
Boeing, Underwriter Laboratories and Electronic Arts joined this quest and discussed 3 different approaches of leveraging Fusion Middleware stack to maximize their investment in Oracle Applications and/or Fusion Applications technology. Let’s briefly review what these customers shared during the session:
1. Extend Fusion Applications
We know that Oracle Fusion Middleware is the underlying technology infrastructure for Oracle Fusion Applications. Architecturally, Oracle Fusion Apps leverages several components of Oracle Fusion Middleware from Oracle WebCenter for rich collaborative interface, Oracle SOA Suite & Oracle BPM Suite for orchestrating key underlying processes to Oracle BIEE for dash boarding and analytics. Boeing talked about how they are using Oracle BPM Suite 11g, a key component of Oracle Fusion Middleware with Oracle Fusion Apps to transform their supply chain.
Tim Murnin, Director of Supply Chain talked about Boeing’s 5 year supply chain transformation journey. Boeing’s Integrated and Information Management division began with automation of critical RFQ process using Oracle BPM Suite. This 1st phase resulted in 38% reduction in labor costs for RFP. As a next step in this effort, Boeing is now creating a platform to enable electronic Order Management. Fusion Apps are playing a significant role in this phase. Boeing has gone live with Oracle Fusion Product Hub and efforts are underway with Oracle Fusion Distributed Order Orchestration (DOO). So, where does Oracle BPM Suite 11g fit in this equation? Let me explain. Business processes within Fusion Apps are designed using 2 standards: Business Process Execution Language (BPEL) and Business Process Modeling Notation (BPMN). These processes can be easily configured using declarative set of tools. Boeing leverages Oracle BPM Suite 11g (which supports BPMN 2.0) and Oracle SOA Suite (which supports BPEL) to “extend” these applications. Traditionally, customizations are done within an app using native technologies. But, instead of making process changes within Fusion Apps, Boeing has taken an approach of building “extensions” layer on top of the application.
Fig 2: Boeing’s use of Oracle BPM Suite to orchestrate key supply chain processes across Fusion Apps
2. Maximize Oracle Applications investment
Fusion Middleware appeals not only to Fusion Apps customers, but is also leveraged by Oracle E-Business Suite, PeopleSoft, Siebel and JD Edwards customers significantly. Using Oracle BPM Suite and Oracle SOA Suite is the recommended extension strategy for Oracle Fusion Apps and Oracle Applications Unlimited customers. Electronic Arts, E-Business Suite customer, spoke about their strategy to transform their order-to-cash process using Oracle SOA Suite, Oracle Foundation Packs and Oracle BAM.
Udesh Naicker, Sr Director of IT at Elecronic Arts (EA), discussed how growth of social and digital gaming had started to put tremendous pressure on EA’s existing IT infrastructure. He discussed the challenge with millions of micro-transactions coming from several sources – Microsoft Xbox, Paypal, several service providers. EA found Order-2-Cash processes stretched to their limits. They lacked visibility into these transactions across the entire value chain.
EA began by consolidating their E-Business Suite R11 instances into single E-Business Suite R12. EA needed to cater to a variety of service requirements, connectivity methods, file formats, and information latency. Their integration strategy was tactical, i.e., using file uploads, TIBCO, SQL scripts. After consolidating E-Business suite, EA standardized their integration approach with Oracle SOA Suite and Oracle AIA Foundation Pack. Oracle SOA Suite is the platform used to extend E-Business Suite R12 and standardize 60+ interfaces across several heterogeneous systems including PeopleSoft, Demantra, SF.com, Workday, and Managed EDI services spanning on-premise, hosted and cloud applications.
EA believes that Oracle SOA Suite 11g based extension strategy has helped significantly in the followings ways:
- It helped them keep customizations out of E-Business Suite, thereby keeping EBS R12 vanilla and upgrade safe
- Developers are now proficient in technology which is also leveraged by Fusion Apps. This has helped them prepare for adoption of Fusion Apps in the future
Fig 3: Using Oracle SOA Suite & Oracle e-Business Suite, Electronic Arts built new platform for order processing
3. Consolidate apps and improve scalability
Exalogic is an optimal platform for customers to consolidate their application deployments and enhance performance. Underwriter Laboratories talked about their strategy to run their mission critical applications including e-Business Suite on Exalogic.
Christian Anschuetz, CIO of Underwriter Laboratories (UL) shared how UL is on a growth path - $1B to $2.5B in 5 years- and planning a significant business transformation from a not-for-profit to a for-profit business. To support this growth, UL is planning to simplify its IT environment and the deployment complexity associated with ERP applications and technology it runs on.
Their current applications were deployed on variety of hardware platforms and lacked comprehensive disaster recovery architecture. UL embarked on a mission to deploy E-Business Suite on Exalogic. UL’s solution is unique because it is one of the first to deploy a large number of Oracle applications and related Fusion Middleware technologies (SOA, BI, Analytical Applications AIA Foundation Pack and AIA EBS to Siebel UCM prebuilt integration) on the combined Exalogic and Exadata environment. UL is planning to move to a virtualized architecture toward the end of 2012 to securely host external facing applications like iStore
Fig 4: Underwrites Labs deployed e-Business Suite on Exalogic to achieve performance gains
Key takeaways are:
- Fusion Middleware platform is certified with major Oracle Applications Unlimited offerings. Fusion Middleware is the underlying technological infrastructure for Fusion Apps
- Customers choose Oracle Fusion Middleware to extend their applications (Apps Unlimited or Fusion Apps) to keep applications upgrade safe and prepare for Fusion Apps
- Exalogic is an optimum platform to consolidate applications deployments and enhance performance
Please join Hasan Rizvi, Cliff Godwin, and other key Oracle executives on July 25 for the launch of Oracle Exalogic Elastic Cloud Software 2.0. Oracle’s latest release of hardware and software is engineered to work together to run your business applications.
Learn how Oracle Exalogic Elastic Cloud Software 2.0 can help your company:
Oracle Executive Panel:
Senior Vice President,
Senior Vice President,
Senior Vice President,
Linux and Virtualization
Mohamad Afshar, PhD
Learn more about Oracle OpenWorld and JavaOne Key Announcements through our six On Demand Webcasts or Podcasts. Your time is precious and you can't make time to watch all keynotes and sessions on demand. Want to get a concise overview on the Oracle OpenWorld and JavaOne key announcements?
Presented by Oracle experts in EMEA, these six webcasts will help you decide which keynotes, general or solution sessions on Oracle OpenWorld and JavaOne could be of more interest to you.
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Watch the Six JavaOne Key Announcement Webcasts anywhere you can access the Internet and learn more about:
Follow other informative, on-demand sessions on Oracle Hardware and Software on topics like Cloud, Exadata, Exalogic, Exalytics, Big Data Appliance, Enterprise Manager 12c, Hardware - SuperCluster, Server - and Storage, Oracle Fusion Applications
So much buzz in a single day. I have to say I was quite blown away with the starting videos by Mark Hurd outlining our success thus far, and then ending with Thomas Kurian in the morning detailing a number of key advancements around Enterprise Manager 12c, Big Data, and Exalytics. The theme of Oracle OpenWorld (if you haven’t been paying attention to our banners) is all about Engineered for Innovation.
Hasan Rizvi during his General Session today discussed such innovations in Fusion Middleware highlighting Oracle Exalogic Elastic Cloud and Oracle Cloud Application Foundation which help provide a foundation for Cloud applications, make IT more efficient and business users more productive.
Rizvi outlined how Oracle is the leader in Fusion Middleware, with the #1 position in the market –with over 120,000 existing customers having added 9,500 new customers in the last 12 months.
In fact, Oracle runs on Oracle; running its own applications on Oracle Fusion Middleware, Oracle invests heavily in integrating its products together into cohesive solutions, reducing professional services costs compared to competition while reducing time-to-market for on-boarding new services from 3 months to 2 weeks.
Oracle also runs its most innovative business software, Fusion Applications, on Oracle Fusion Middleware - leveraging its modern user interface, in context Business Intelligence, integrated SOA, centralized security, and built for on-premise and on-Cloud.
Rizvi also discussed in detail the advantages of Oracle Exalogic,
Ultimately that means: Oracle Exalogic provides customers a solution which relies on less hardware and software, is easier to deploy, manage, maintain, while at the same time runs faster.
In fact many Exalogic customers experienced dramatic gains. Rizvi quoted a few important customer examples:
In addition, Rizvi outlined new advancements in Exalogic Elastic Cloud Software which are worth highlighting:
Stay with us on twitter if you aren’t already. Follow #OOW11 and #Middleware to be apprised of all the latest news when it happens. Join us in sessions in the Middleware stream by going to our Fusion Middleware Focus on Document.
Overall, compared to IBM, Oracle offers the most complete, integrated, open, and best-of-breed middleware solution. These advantages help Oracle customers simplify complexity, lower TCO, and improve efficiencies.
These claims are based on real data compiled across several product categories in Application Servers, SOA, BPM, Data Integration, Identity Management, and User Interaction. I’ve cited a few of them below from studies we’ve put together as well as couple of external ones.
All of this information is available to you at your fingertips by going to our website at www.oracle.com/goto/OracleOutperformsIBM[Read More]