Tuesday Dec 09, 2014

REDISA Drives Sustainability Industry in South Africa

This is a story that needs to be told and re-told.

The Recycling and Economic Development Initiative of South Africa (REDISA) is a non-profit organization driving to develop a sustainable South African tire recycling industry to manage responsibly and fiscally the full lifecycle of tires. From creating jobs to driving a viable and environmentally sustainable industry for waste management, REDISA has delivered tremendous social and economic value to the region.

From adoption of could and mobile to leveraging GPS technology and more, REDISA is also a gold standard for use of technology to driving value. Recently, REDISA was awarded the 2014 Oracle Sustainability Innovation Award. The award recognizes the innovative use of Oracle technology to address the global sustainability challenge. And the use of Oracle Fusion Middleware and Oracle Applications to power their initiative makes this  a wonderful Oracle AppAdvantage story. We hope to bring you a lot more on REDISA over the next few months but for now, here's a brief video interview of REDISA executives on using Oracle technology to drive the organization.

Thursday Nov 06, 2014

Highlights from OOW: Recap of Enabling Multichannel Access to Oracle Applications

Author: Harish Doddala, Senior Product Manager, Oracle Fusion Middleware

Customers today constantly engage with companies across multiple channels. They desire a simple, secure and a consistent experience, whether it is a bank they are interacting with, or a retail store they are ordering a product from, or a service and maintenance request they are creating. A recent survey showed that “74% of customers use 3 or more channels to engage with a business to discuss service issues”. Companies need to be able to engage, sell to, and service customers across all channels: the web, in a store, over the phone, via a mobile device or through social channels.

So where do you start? How can you devise a strategy to determine which services will be delivered to whom, employing which technologies and applications and onto what devices/channels? All this might seem a little ominous at first given that you need to think about delivering a consistent experience, integrating multiple applications and ensure that it is done securely. The session titled: “Bridging Mobile and Desktop: Enabling Multichannel Access to Oracle Applications” at Oracle OpenWorld 2014 helped address some of these questions which I’ll summarize in this post.

The session began with an overview of Oracle’s product portfolio to enable multi channel access. We recommend that you adopt a scenario driven approach to figure out which of these components might be applicable to your solution. You obviously may not need every single component, and will be able to leverage on some of your existing investments.

Mobile Suite and WebCenter Sites & Portals provide a unified portal for customers, partners and employees to engage with the enterprise. Oracle SOA Suite and BPM Suite helps you manage cross enterprise business processes for maximum efficiency and effectiveness. The Identity and Access Management layer provides consistent role management, SSO and governance to cross- application processes and transactions.

We presented a few compelling customer stories:

Pella:

Pella is a privately held window and door manufacturing company headquartered in Iowa. The company wanted to improve the digital experience for customers, dealers and employees and by that they wanted to provide a Self-Service portal for dealer/sales network so their sales team has current, accurate information to deliver a better customer experience and close more deals. Pella also wanted to improve the online experience for customers which include the online scheduling process for in-home consultations. By leveraging Oracle WebCenter and Oracle Middleware technologies, Pella was able to get a better handle on its customers’ online behavior and purchase patterns. It was also able to collate information about service levels, determine what is relevant to each buyer, assess which processes need to be improved, and feed that insight back into its sales, marketing and manufacturing cycles to enforce continuous improvement. Through a multichannel engagement platform, the company was able to achieve industry leading transformation in customer and dealer interaction.

City of LA:

Another customer that was mentioned was “City of LA”. City of LA Department of Water & Power and Dept of Building a Safety services provided its customers the ability to use their desktops, mobile phones or tablets to submit a service requesting the City’s most popular services, including graffiti removal, pothole repair, and bulky-item pickup. MyLA311 app lets customers pay their Los Angeles Water and Power Bill from their mobile devices. Oracle WebCenter, Oracle Identity Management, Oracle SOA Suite and Oracle ADF helped bring this solution together and provide multichannel access to City of LA’s customers.

Agilent Technologies

We also had a customer, Agilent Technologies, a spinoff of Hewlett Packard labs, join us at the session. Rajesh Gathwala, the architect of the solution, talked about how the company had to integrate multiple backend approval systems so its customers can use a single app to file approvals. He explained how the Oracle Service Bus helped achieve this integration across applications such as EBS for PO approvals, PeopleSoft for HR approvals and custom ADF for Points approvals. Thus a single set of services could be exposed for access across different channels such as smartphones or tablets running on any platform i.e iOS or Android. The overall infrastructure was secured using Oracle Access Manager and Oracle Internet Directory. This drastically improved productivity leading to faster approvals and increased ease of use across a secure multichannel environment.

The session ended with a live demo which showcased most of the Oracle products in Figure 1. The demo centered around a field service use-case and illustrates how a multichannel strategy can be adopted to enhance customer experience and help improve productivity.

I’ll talk about the demo in greater detail in a follow up post.

Thursday Sep 11, 2014

Thomas Kurian to Deliver Middleware Keynote at OpenWorld

Oracle Executive Vice President, Thomas Kurian to Keynote the Oracle Fusion Middleware General Session

GEN8589: Oracle Fusion Middleware - Cloud Platform for Digital Business
Monday, September 29, 1:15 p.m. -2:00 p.m.
Marriott Marquis, Salon 7/8/9

Don't miss the session that will set the tone for Oracle Fusion Middleware at Oracle OpenWorld 2014. Today’s digital transformation is creating the need for an IT platform that helps organizations develop modern mobile applications, modernize and integrate existing applications, redesign business processes for greater agility, collaborate with rich media and social tools, and effectively use big data. This session, by Thomas Kurian, Executive Vice President Product Development at Oracle, highlights cutting-edge products in Oracle Fusion Middleware that provide these capabilities on a secure, highly reliable, cloud platform.

Be sure to mark the session in your schedule builder today.

Tuesday Sep 02, 2014

It is LIVE!

OpenWorld attendees, great news! The Schedule Builder is now live. That means, you can not only look up the sessions, the dates, time and location for these but you can also pre-enroll at these sessions and build these in your calendar using the Schedule Builder. Since some of the key sessions like executive and track keynotes do get over-capacity at times, we recommend a you take a look at the Focus On documents for your areas of interest to determine the sessions you'd want to attend and then use the Schedule Builder tool to pre-enroll. Please note that access to these sessions is available on a first-come, first-served basis and inclusion of these sessions on your schedule does not guarantee access.

How to Schedule Sessions

There are two approaches to scheduling, and you can mix and match depending on which best meets your needs.

You can search for sessions in the Content Catalog and add them to your schedule from there. The Catalog gives you many ways to filter your search.

Alternatively, you can go to View My Calendar and add sessions using the calendar view. Just click on a time slot and the sessions available around that time will be listed. You can filter from there based on keyword searches.

Happy searching and we will see you at Oracle OpenWorld 14.

Thursday Aug 07, 2014

Focus on AppAdvantage for Oracle Applications at Oracle OpenWorld

A couple of days back, I did a post to highlight some key links and resources to prepare you for your trip to Oracle OpenWorld 2014. Today, my post focuses on one of the key focus areas for us here at Oracle and one that you will find at the upcoming OpenWorld - Oracle AppAdvantage. If you follow this blog regularly, you must already be familiar with Oracle AppAdvantage - the framework to empower organizations to adopt modern technologies like social, cloud and mobile while leveraging the existing investments in Oracle Applications. Oracle Fusion Middleware technologies power Oracle AppAdvantage, and at Oracle OpenWorld this year, you will find a comprehensive set of sessions that will likely speak to a use case of your interest. Just take a look at the Content Catalog.

If you have Oracle Applications in your organization and are thinking of extending or enhancing the capabilities or if you are looking to optimize your application infrastructure or are ready for a digital initiative, you may want to bookmark some of the following sessions:

General Session: Enable Apps for Cloud, Mobile, and Beyond [GEN8238]

A "keynote" on Oracle AppAdvantage, this session will explore how Oracle Applications customers can adopt latest technologies like social, mobile and cloud and extend the capabilities of their existing investments.

Bridging Mobile and Desktop: Enabling Multichannel Access to Oracle Applications [CON8363]

Multichannel enablement is a strategy for creating business process systems and views of business information across all channels. Attend this session to find out how you can build a digital enterprise.

Simplify SaaS and On-Premises Integration by Using Oracle Fusion Middleware[CON7646]

With the increasing popularity of software as a service (SaaS), there is a key imperative to quickly, efficiently, and easily integrate these newer SaaS applications with on-premise applications. Learn how Oracle can help.

Jazz Up Your Oracle SaaS with the #1 PaaS [CON8489]

Attend this session to learn how Oracle platform as a service (PaaS) and infrastructure as a service (IaaS) can extend and integrate your application investments.

Panel Session: Prepare for ERP Upgrades [CON8534]

Planning an ERP upgrade? Then don't miss this session at Oracle OpenWorld to learn from experts' experiences and best practices.

Automate Financial Processes for PeopleSoft and Oracle E-Business Suite[CON7529]

Still processing paper documents manually and entering them into Oracle Financials? Looking to do invoice process automation for PeopleSoft Financials operations? Attend this customer panel to hear first hand from customers who have done so and successfully at that.

The Oracle AppAdvantage track has a lot more to offer. So, do bookmark Focus on Oracle AppAdvantage for Oracle Applications where you will get up to date information on relevant sessions, times and venues.

And don't forget to attend our red carpet event:

Oracle Fusion Middleware: Meet This Year’s Most Impressive Innovators[CON7029]

And watch this space as we continue to roll out more information and resources for all things middleware at Oracle OpenWorld.


Thursday Jun 26, 2014

Disruptive Innovation: Using Oracle Technology

Written By: Debra Lilley - ACE Director, Fusion Applications 

I love the term ‘disruptive technology’ – disruptive appeals to the rebel within me, but it actually refers to technology that changes what we do http://en.wikipedia.org/wiki/Disruptive_innovation

Mobile and social are two examples of disruptive technology, you may not think it but remember my first blog posting https://blogs.oracle.com/fusionmiddleware/entry/global_perspective_ace_director_from 6 years ago we didn’t even have these in the mainstream, and they have so changed the way we live and do business.

If you are looking to bring these new technologies to your enterprise, they have to be disruptive, don’t simply use Fusion Middleware to do what you have always been doing, there will be little or no business benefit.

When you implemented your existing applications you probably did a lot of process mapping and gap analysis with your processes against the application. When implementing Fusion Applications best practice is not to do that initially, look at what Oracle offers as a process and then see if it works for you. Unless it is a mission critical or so unique it is your business differentiator there is probably not much to change, and you will be amazed at how the technology allows you to work. A great example is reporting in Financials, today we typically have many reports and yet in Fusion there are very few ‘printed’ reports because you don’t need them, the specialized analytics gives you all the information you need at your fingertips.

And my favourite but very simple disruptive technology in Fusion Apps (which uses webcentre) is the simple way to interact with a person or customer every time you come across them in a transaction. A simple over the field exposes their name, a direct link to email, the ability to phone if you have VOIP, etc etc. Simple, yet changes the way we do business, disruptive technology.

Debra Lilley, Fusion Champion, UKOUG Board Member, Fusion User Experience Advocate and ACE Director.  Lilley has 18 years experience with Oracle Applications, with E Business Suite since 9.4.1, moving to Business Intelligence Team Lead and Oracle Alliance Director. She has spoken at over 100 conferences worldwide and posts at debrasoraclethoughts 

Tuesday Apr 22, 2014

Mark Your Calendars: Registration is here for Ricoh Americas webcast

If you  haven't registered already -- then go ahead and register for this customer-led webcast with Ricoh and hear how Oracle AppAdvantage powered by Fusion Middleware is more than just a solution a but a strategy for maximizing your application investment. In this webcast you will learn how Ricoh provided value-added mobile services to their customers and how they developed a services-oriented integration architecture designed to be flexible and drive innovation.  To register for this webcast click on the link below.

Webcast: Ricoh Differentiatest Business with Unified Cloud and On-Premises Business Integration

Date: April 29, 2014

Time: 10 AM PT/1 PM ET

Tuesday Apr 15, 2014

Ricoh Americas Delivers on Anytime, Anywhere Promise with Cloud and On-Premise Integration

 Cloud.  On-Premise.  Mobile.  Integration.  Not just buzz words in the IT industry, but real ways that organizations are deploying and implementing software in the enterprise to drive business value.  Join us on this webcast with the CIO of Ricoh Americas Corporation - Balaji Rangaswamy to hear how they are leveraging Oracle AppAdvantage powered by Oracle Fusion Middleware.  In this webcast you will learn how Ricoh provided value-added mobile services to their customers and how they developed a services-oriented integration architecture designed to be flexible and drive innovation.  To register for this webcast click on the link below.

Webcast: Ricoh Differentiatest Business with Unified Cloud and On-Premises Business Integration

Date: April 29, 2014

Time: 10 AM PT/1 PM ET

Friday Apr 11, 2014

Self Service and the Digital Revolution

Written By: Rick Beers - Senior Director, Product Management - Oracle Fusion Middleware 

Gartner’s ‘Taming the Digital Dragon: The 2014 CIO Agenda’ is now available on our AppAdvantage home page. It’s a very insightful look into what’s driving IT Leadership in 2014 and for the second consecutive year it explores the dynamic of two separate yet complimentary goals for CIO’s: Renovating the core of IT and exploiting new (digital) technology and trends.

Gartner: February 2014, Taming the Digital Dragon: The 2014 CIO  Agenda 

Yes, the digital revolution has arrived to enterprise IT and has matured beyond hope and hype. It’s now reality and will drive a competitive advantage for those that embrace it and the reverse for those that do not. That much is certain.

On the other hand, this revolution heralds the end of the client server era after a 30 year run and today’s single instance ERP-centric architectures will need to evolve. To be sure, ERP is still, and will continue to be the dominant transactional platform within an enterprise, either on premise or cloud based. However, too many enterprises are burdened with heavily customized and overly rigid ERP architectures that simply cannot adapt sufficiently on their own. Gartner’s view of Postmodern ERP captures this need perfectly. 

To be sure, the tandem goals of modernization and digitization rely upon one another for success, but how can this be accomplished? Too many organizations are stuck in a holding pattern and don’t need to be. In fact, this has been explored previously in these blogs and is an underpinning of Oracle AppAdvantage, a layered Framework that offers the opportunity to modernize while delivering new digital capabilities. Good in theory perhaps, but how about in practice. What is an example of ways in which an enterprise can ‘re-imagine the core’ while simultaneously exploiting new digital technologies? Something with demonstrable business results and measurable ROI?

For that, look no further than self service, either B2B or B2C. But this isn’t the self service of even 5 years ago, which was still typically limited to those processes and data that were resident within a single application such as ERP. Self Service today, fueled by proven SOA technologies, deliver an automated, managed and fully informed digital experience resulting in significant cost savings as well as the increased customer awareness and satisfaction that comes from a true 360 degree view of the enterprise. With full security and process management. And, of course, mobile enabled. Access Anytime, from Anywhere, by Anyone. The Reference model below provides a blueprint for enterprise-wide self service. Once in place and delivering solid ROI in its own right, enterprises can then leverage the reusable technologies and skills that were created to expand their digital revolution. 

For more information on getting started with the AppAdvantage Framework visit our website (here). For a detailed look at Self Service at work watch our 30 minute documentary Pella Revolutionizes the Digital Experience for Customers, Partners and Employees.

Friday Apr 04, 2014

It's All Systems Go: Fusion Middleware @ COLLABORATE14 Next Week

 Air travel reservations confirmed - CHECK.  Hotel reservations confirmed - CHECK.  Powerpoint presentation ready for COLLABORATE14 - CHECK.  Now, all you need to do is plan which sessions you don't want to miss.  The Fusion Middleware team is out in full force at this year's COLLABORATE and we want to make it easy for you to come, attend, learn and network at sessions.  Below is a short list of sessions you won't want  to miss and hear Edward Zou, Vice-President, Product Management speak about Oracle AppAdvantage, Mobility and Fusion Middleware's future objectives: 

  • AppAdvantage: Business Advantage through Fusion Middleware - Tuesday, April 8 from 10:15 a.m. to 11:15 a.m.

The session will discuss how Oracle EBusiness Suite, PeopleSoft, JDEdwards and Siebel customers are extending and enhancing their existing investments in applications with SOA, BPM, IDM, WebCenter, DI, Exa solutions and Mobile Platform technologies to achieve business results.

  • Build Mobile Apps, Extend Fusion Apps and Integrate Cloud Apps with Fusion Middleware - Tuesday, April 8 from 1:45 p.m. to 2:45 p.m.

The focus of the session will be a discussion on where we are investing in Oracle Fusion Middleware. We’ll also be discussing the cloud, particularly how to leverage your current and planned investments in Oracle database, applications or other middleware technologies.

  • Simplify Enterprise Mobility: Extend Oracle Applications to Mobile - Tuesday, April 8 from 4:15 p.m. to 5:15 p.m.

Read up on Edward Zou's interview with IOUG's Dan McDonnel, right here, and learn what's coming up at the show and how AppAdvantage and Enteprise Mobility are key Middleware objectives you should know about. 

We have even more sessions at the show across other lines of Fusion Middleware that you shouldn't miss - here's a listing: 

  • Real World Cloud and On-Premise ERP Integration Simplified with Oracle SOA Suite - April 9 from 1:00-2:00 PM, Level 3 Murano 3206
  • Reducing Data Center Cost and Complexity with Oracle Exalogic - April 11 from 8:30-9:30 AM, Level 3 San Polo 3403
  • ADF Mobile with Oracle Java Cloud - April 9 from 12:15-12:45 PM, Level 3 Murano 3206
  • Oracle Exalogic Security Best Practices and PCI Compliance - April 8 from 8:30-9:30 AM, Level 1 Galileo 1005

Have a great week at COLLABORATE14 - See you at the show!

Friday Mar 21, 2014

AppAdvantage Webcast Series Rolls On with Mobility and Oracle Applications

Missed our first kickoff Oracle AppAdvantage webcast?  Not a problem -- tune in to the next webcast now available - all about how to innovate and extend Oracle Applications to Mobile. IT needs a consistent way to meet requests to develop new mobile applications quickly and make existing applications, mobile applications.  Oracle AppAdvantage is a program powered by Oracle Fusion Middleware technologies that helps customers strengthen their investments in Oracle Applications. An important part of this program is Oracle Mobile Platform, an integrated set of technologies that enables enterprises to rapidly build, deploy, secure, and integrate mobile applications with Oracle Applications and third-party applications for any device and any data source.  Transforming existing applications (JD Edwards, PeopleSoft, EBS or non Oracle ones) into mobile applications helps take investments further and makes them more accessible anywhere and at anytime.  Register for this webcast and learn how you can Innovate and Extend Oracle Applications to Mobile. 


Tuesday Mar 04, 2014

Attention APAC: Get Real Time Data Integration

Get Real-time Data Integration

Oracle Data Integration
Hear real life examples from Oracle and Intelligent Pathways
Join us for this Webcast to see concrete, real-world examples of deployments for Oracle GoldenGate. Intelligent Pathways will share details of Eden Suite, their Software as a Service solution for all your carbon management needs including data management, monitoring, analysis and reporting. Eden Suite uses Oracle GoldenGate to replicate data for reporting and audit purposes.

Watch this Webcast to learn:
How Eden Suite customers like Victorian Department of Sustainability and Environment in Australia have streamlined data capture, environmental reporting and performance benchmarking.
How Oracle GoldenGate 12c delivers future-ready solutions with extreme performance and simpler configuration.

Register now to watch this Webcast.

Can't wait until the Live Webcast?
Oracle Tech Guru and ask him a question!
If you are facing problems with registration or would like further information please email us at APACWebinars@OracleEvent.com
For any questions on Oracle, our events and products please call or send us an email.
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Friday Feb 14, 2014

Ignite the Bookworm Inside: Fusion Middleware

Looking to brush up on Oracle Fusion Middleware, but aren't quite sure where to start?  Check out the Oracle Press for all that's written and published on Fusion Middleware. Oracle Press has numerous titles ranging from Java, to enterprise architecture to deployment strategies and design patterns.  Not only are there books, but take a look at videos from Oracle's technical experts.  Check it out - here's the link to Oracle Press for Fusion Middleware.

 

Wednesday Feb 05, 2014

Oracle AppAdvantage for Digital Experience: Delivering Consistent Multichannel Experiences

Author: Lance Shaw, Senior Principal Product Director, Oracle

The way that your organization delivers information has become an increasingly important aspect of how you engage with customers, partners and employees. It also reflects significantly on your corporate brand and how you are viewed in the marketplace. Oracle AppAdvantage is Oracle's approach to maximizing the value of Oracle Applications with Oracle Fusion Middleware as it helps you leverage your existing investments while standardizing on core enterprise applications. Naturally, most organizations rely on multiple business systems to process, track, coordinate and deliver vital information to customers, partners and employees. Each user expects a personal experience, but those experiences will vary according to their roles and personas.

The method and style by which information is delivered is commonly called the Digital Experience. To keep your customers engaged and satisfied, the Digital Experience must be consistent across web and mobile delivery channels, with content presented appropriately within each context.

We have all seen when a company fails at delivering a quality web experience. Information delivered to a customer or employee varies depending whether it is accessed from a tablet device or a browser. Visual branding and the “look and feel” vary widely or sometimes the information is just wrong as it is not being delivered from a central system. Customers, business partner and employees all expect a better experience.

In order to provide this type of consistent and integrated online experience, organizations using Oracle Applications must be able to integrate web content management systems with enterprise systems of record and securely deliver this information in a contextual and self-service fashion. A complete Digital Experience can’t be disconnected from these critical enterprise applications.

Oracle AppAdvantage is a program powered by Oracle Fusion Middleware technologies that helps customers strengthen their investments in Oracle Applications and integrate new technology without adding to the applications’ development lifecycles. Customers that use Oracle E-Business Suite or Oracle’s PeopleSoft, JD Edwards, or Siebel solutions—as well as any of Oracle’s industry solutions or other Oracle Applications—can fulfill customer expectations with Oracle AppAdvantage solutions for Digital Experience.

Ultimately, the success of the Digital Experience depends upon the quality and quantity of information available from enterprise applications and the ease with which it can be accessed and utilized. The middleware solutions in the Oracle AppAdvantage program enable Oracle Applications customers to deliver a seamless Digital Experience that maintains the corporate “look and feel” of your brand while targeting individuals based on their current context and preferences.

To learn more about the power of Oracle AppAdvantage for Digital Experience, watch the upcoming webcast where a leading doors and windows manufacturer, Pella discusses how they are leveraging Oracle AppAdvantage for Digital Experience to empower their customers, dealers as well as their sales network and are fueling continuous improvement, in turn.

Oracle AppAdvantage IT Leader Series: Pella Revolutionizes Digital Experience for Customers, Partners and Employees

Wednesday, February 12 at 10 am Pacific/1 pm Eastern.

Register Today.

Tuesday Feb 04, 2014

Oracle CloudWorld: The Recap

There was a buzz in the air at Oracle CloudWorld in San Francisco last week at the Westin on Market Street.  It was a great opportunity to hear Oracle's strategy for the Cloud across Applications such as ERP, HCM, Eloqua and other as well as Oracle's strategy for Mobile.  There was something for everyone with a floor dedicated to demos and numerous sessions for all interested.  CloudWorld in San Francisco is just one of several locations worldwide where this event is being held.  CloudWorld is slated to take place in Melbourne, Moscow, Beijing and Chicago - so if you missed last week, not to worry, it's coming to a city near you!

CEO, Larry Ellison delivered an energizing keynote in the afternoon to a packed audience.  He focused on Oracle's investment in HCM and why it sees this is an important initiative and one that requires additional staff resources and greater innovation in order for us to maintain our leadership position in the market.  Following his keynote, there was a good amount of time set aside for Q & A from the audience.  Among the many sessions, the one not to be missed was delivered by Ray Wang, Principal atConstellation Research. He had a very well attended session that covered what a sales cloud-related product should entail (feature, function and address which business needs) . 

Still want to attend CloudWorld?  To register for a CloudWorld near you, click here.

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